Advia Credit Union · 1 month ago
Member Contact Specialist I
Southgate,MI,US
Full-time
Hybrid
New Grad, Entry Level
$15.53/hr - $18.63/hrAdvia Credit Union is a fast-growing Credit Union serving almost 200,000 members with assets over $3 Billion. The Member Contact Specialist I role focuses on providing exceptional service to members, answering inquiries, and recommending appropriate financial products and services.
BankingFinancial Services
Responsibilities
Provide outstanding service and support to our members and your fellow Advians
Answer member’s questions, service their accounts, and recommend products and services that will best fit their financial needs
Receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience
Qualification
Required
A willingness to learn and desire to be coached
Strong communication skills
Ability to ask questions for clarification
Patience
A team centered mentality
A passion for helping people
Preferred
Customer service experience is strongly preferred, but we can teach this too!
Benefits
Medical, dental, and vision insurance to keep you and your family healthy.
401(k) with company match, life insurance, and disability coverage.
Generous paid time off (PTO), paid holidays, and paid parental leave.
Learning and development programs, plus tuition reimbursement to support your career journey.
Free Telemedicine
Employee Assistance Program (EAP)
Wellness initiatives
Paid Community Action Volunteer Hours
Parental Leave and Tuition Reimbursement are available after one year of service
Company
Advia Credit Union
Advia Credit Union's mission is to provide financial advantages.
Founded in 1938
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dustin Adams, CFA, CPA
Chief Financial Officer
Ray Black
EVP, Chief Operating Officer
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