Bilingual - English and Spanish Customer Service Desk Agent jobs in United States
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Unisys · 1 month ago

Bilingual - English and Spanish Customer Service Desk Agent

positionSalt Lake City, UT, United States of America
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Unisys is a company that values work-life balance and offers a comprehensive benefits package. They are seeking a Bilingual Customer Service Desk Agent who will be responsible for answering complex questions and providing support for various technical issues.

Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware
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H1B Sponsor Likelynote

Responsibilities

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests
Requests handled include support of hardware, software, client and COTS applications as well as network and user administration
Escalates complex problems to other resolver teams or vendors
Utilizes problem solving and analytical skills to effectively resolve challenging incidents
Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries

Qualification

Bilingual - EnglishSpanishTechnical certificationCustomer service experienceAnalytical skillsProblem solving skills

Required

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1-2 years' experience in area of responsibility
MUST BE BILINGUAL - English and Spanish
MUST be located in SLC, UT

Benefits

Unlimited paid time off
A 401(k) plan
Comprehensive healthcare
HSA matching
Ongoing learning opportunities

Company

Unisys

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Unisys is a worldwide information technology company. They provide a portfolio of IT services, software, and technology that solves
dateFounded in 1986
location
Blue Bell, Pennsylvania, USA
people-size10001+ employees
web-link
http://www.unisys.com

H1B Sponsorship

Unisys has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (47)
2023 (24)
2022 (21)
2021 (21)
2020 (25)

Funding

Current Stage
Public Company
Total Funding
$1.19B
2025-06-16Post Ipo Debt· $700M
2020-10-29Post Ipo Debt· $485M
2010-01-19Acquired

Leadership Team

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Mike Thomson
CEO & President
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Raj R Raman
CTO, Cloud
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Recent News

PR Newswire
Unisys Ranked First in Three Categories in the 2025 Gartner® Critical Capabilities for Outsourced Digital Workplace Services Report
2025-12-19
PR Newswire
Unisys Named a Leader in the 2025 IDC MarketScape For European Human-First Digital Workplace Services
2025-12-17
Morningstar.com
Unisys Receives Enterprise & AI Innovation Award from Plug and Play
2025-12-16
Company data provided by crunchbase