Apply on Employer Site

State Street · 1 month ago

Alpha Client Implementation Lead, State Street Alpha, Managing Director

Boston, Massachusetts

Full-time

Onsite

Lead/Staff

$170K/yr - $252K/yr

State Street is one of the largest custodian banks and asset managers in the world, focusing on delivering innovative financial services. The Alpha Client Implementation Lead will manage a team responsible for implementing the Alpha solution, ensuring successful delivery of programs and client satisfaction.

BankingFinanceFinancial Services

Responsibilities

Support the design of the program Milestone planning and sequencing of the phases for the programs in region. Oversee CIL resources with responsibility for driving the creation and management of all implementation plans

Proactively monitor team progress building the initial plans and ensuring proper procedural signoff occurs. Serve as an escalation point to resolve issues and initiate appropriate corrective action with the relevant teams to get to a signed off plan

Monitor team progress against their approved delivery plans. Make decisions and recommendations to the Client Implementation Executive and the Client PMO to manage and ensure the successful delivery of the program plans in region

Monitor program costs supporting the CIE and engage where needed with the Program Oversight functions to make sure that programs are running to the agreed cost estimates. Escalate conditions that will cause costs to change to the CIE of the respective programs

Provide training for CIL team members on details of the Alpha platform so they can engage effectively with program team members to drive Non Standard Solution development against agreed upon timeframes. Ensure CILs are actively reviewing progress with Solution Managers and technical teams to make sure development dates are met. Act as an escalation point for issues raised by the CIL to program CIE as needed. Oversee CIL coordination with testing teams to make sure that developed solutions are testing ready with the required configurations, permissions and documentation

Oversee CIL participation driving the appropriate teams to capture business requirements and document Target Operating Models

Manage CIL engagement with the Client Implementation Executive in managing risk to the program's successful outcome and change control processes

Ensure the delivery of new capability or services for the program is on time and within budget, in accordance with each specific program plan and program governance arrangements for all programs in region

Manage CILs to support their respective Client Implementation Executive and Client PMOs in managing both the dependencies, reporting and the interfaces, between the dependent initiatives as part of each program milestone plan

Manage CILs to ensure they adequately report the progress of the program at regular intervals to the Client Implementation Executive, internal steering and the external steering committee with the support of the Client PMO

Qualification

Client Implementation ManagementRisk ManagementProject ManagementFinancial Services ExperienceMicrosoft Office SuiteRelationship ManagementLeadershipCritical ThinkingProblem Solving

Required

Collaborate across STT/CRD products and services

Represent the STT enterprise culture traits and behaviors

Support the design of the program Milestone planning and sequencing of the phases for the programs in region

Oversee CIL resources with responsibility for driving the creation and management of all implementation plans

Proactively monitor team progress building the initial plans and ensuring proper procedural signoff occurs

Serve as an escalation point to resolve issues and initiate appropriate corrective action with the relevant teams to get to a signed off plan

Monitor team progress against their approved delivery plans

Make decisions and recommendations to the Client Implementation Executive and the Client PMO to manage and ensure the successful delivery of the program plans in region

Monitor program costs supporting the CIE and engage where needed with the Program Oversight functions

Provide training for CIL team members on details of the Alpha platform

Ensure CILs are actively reviewing progress with Solution Managers and technical teams

Act as an escalation point for issues raised by the CIL to program CIE as needed

Oversee CIL coordination with testing teams

Oversee CIL participation driving the appropriate teams to capture business requirements and document Target Operating Models

Manage CIL engagement with the Client Implementation Executive in managing risk to the program's successful outcome and change control processes

Ensure the delivery of new capability or services for the program is on time and within budget

Manage CILs to support their respective Client Implementation Executive and Client PMOs

Manage CILs to ensure they adequately report the progress of the program at regular intervals to the Client Implementation Executive, internal steering and the external steering committee