ConnectUs Corp · 1 month ago
Solutions Specialist - Account Manager
King of Prussia,PA,US
Full-time
Onsite
Mid LevelConnectUs Corp is a leader in Managed Mobility Services, helping organizations simplify mobile device management at scale. The Account Manager – Customer Growth & Retention is responsible for managing and growing assigned accounts, ensuring customer satisfaction, and driving revenue through upselling and cross-selling opportunities.
EnterpriseHealth CareInternet of ThingsLogisticsMobile Devices
Responsibilities
Serve as the primary point of contact for assigned customers following initial onboarding
Build trusted relationships with client stakeholders and ensure ConnectUs continues to meet or exceed expectations
Conduct quarterly business reviews (QBRs) and regular check-ins to align solutions with evolving client goals
Monitor service performance, SLAs, and client satisfaction to ensure continued success
Identify new revenue opportunities within existing accounts, including MDM services, accessories, buyback programs, and enhanced lifecycle support
Collaborate with internal sales and operations teams to prepare quotes, renewals, and proposals
Track upsell and cross-sell performance metrics and report on monthly growth outcomes
Support annual planning, budget cycles, and device refresh discussions to position ConnectUs for continued expansion within each client
Maintain a proactive outreach list of 10–20 existing customers who have not purchased within 60+ days
Conduct personalized outreach to re-engage these customers, share relevant service updates, and present new offerings
Identify reasons for inactivity and propose tailored solutions that address current pain points or budget considerations
Document all interactions and next steps in CRM (Copper/HubSpot) for visibility and accountability
Oversee the performance of ConnectUs services across fulfillment, help desk, and repair workflows
Act as a client advocate and escalation point, ensuring issues are resolved promptly with cross-functional support
Coordinate with internal teams to ensure accuracy in asset tracking, device lifecycle management, and reporting
Provide regular reports on account activity, growth opportunities, and re-engagement progress
Analyze trends in order volume, service usage, and renewal likelihood to inform targeted outreach strategies
Deliver insights that help customers reduce costs and optimize device operations
Qualification
Required
Proven ability to build trust and grow relationships with existing customers
Strong sense of ownership, accountability, and results orientation
Excellent communication and listening skills with a proactive approach
Comfort with outbound outreach and re-engagement activities
Organized, data-driven, and adept at using CRM tools
Passionate about helping customers succeed while achieving measurable revenue impact
Company
ConnectUs Corp
Our Mission: As a single source provider of Managed Mobility Services, enable our customers growth by helping them do #MobilityBetter.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Peter Occorso
Chief Financial Officer
Joel Raiber
Chief Operating Officer
Company data provided by crunchbase