CSO Manager jobs in United States
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Justworks · 2 months ago

CSO Manager

positionNew York, New York
timeFull-time
remoteOnsite
senioritySenior Level
money$122K/yr - $134K/yr
date5+ years exp

Justworks is a company focused on enabling businesses to succeed by solving HR issues in a supportive environment. The CSO Manager will lead teams and projects, drive operational excellence, and ensure alignment across departments to enhance customer service and satisfaction.

Bookkeeping and PayrollComplianceEmployee BenefitsHealth InsurancePayments
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H1B Sponsor Likelynote

Responsibilities

Lead and Manage Projects/Teams: Lead and support teams and strategic projects within your assigned area, providing coaching and development to team members or frontline managers
Drive Operational Excellence: Develop, refine, and implement systems and processes to enhance team efficiency and effectiveness, focusing effort on high-value, high-impact work within the current department
Own Key Metrics: Own and track critical performance metrics (e.g., customer satisfaction, quality, and productivity) for the team or project under your direction, translating data into actionable insights
Facilitate Alignment & Change: Collaborate actively with Leadership across CSO, Sales, and Product to ensure departmental strategies are aligned with company initiatives and product launches
Develop Best Practices: Identify and share best practices gained from one department to apply to others, helping to bridge departmental gaps and simplify complex challenges

Qualification

Customer service leadershipChange managementTechnical program integrationCross-functional collaborationMetrics-driven mentalityCoachingOperational efficiencyMentoringProblem-solvingAdaptabilityRelationship building

Required

5+ years of customer service leadership/management experience in a fast-paced environment with any of the following team types: onboarding, support, or success
Proven ability to utilize change management practices to quickly gain buy-in and implement new strategies across teams
Prior experience collaborating with diverse cross-functional teams on complex and impactful initiatives
Demonstrated ability to implement and integrate technical programs or workflows for non-technical users
Strong interest in gaining broad organizational exposure and driving operational change across different business functions
Metrics-driven mentality and proven results, with a passion for service excellence

Benefits

Great benefits
Wellness program offerings
Company retreats

Company

Justworks

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Justworks is a cloud-based HR and payroll platform that helps small and mid-sized companies manage payroll, benefits, compliance, and HR.
dateFounded in 2012
location
New York, New York, USA
people-size1001-5000 employees
web-link
https://www.justworks.com

H1B Sponsorship

Justworks has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (19)
2023 (15)
2022 (19)
2021 (6)
2020 (4)

Funding

Current Stage
Late Stage
Total Funding
$159.84M
Key Investors
FirstMarkRedpointBain Capital Ventures
2023-11-01Series Unknown· $16.84M
2020-01-28Series E· $50M
2018-03-06Series D· $40M

Leadership Team

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Michael Seckler
Chief Executive Officer
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David Feinberg
Senior Vice President Risk & Insurance Programs
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Recent News

Index Ventures
Index Ventures Portfolio
2025-12-29
Built In
The Power of Purpose: Inside Justworks’ Mission-Driven Culture
2025-11-23
PR Newswire
Schoolyard Social Launches App That Turns Competition Into Community
2025-10-30
Company data provided by crunchbase