Brookline Bank · 2 months ago
Teller Supervisor - Wellesley Hills
Wellesley, MA, US
Full-time
Onsite
Entry, Mid Level
$23/hr - $27/hr
1+ years expBrookline Bank is committed to our customers, colleagues, and communities that we serve. The Teller Supervisor is responsible for all branch operational functions as well as supervising and providing guidance to tellers, ensuring excellent customer service and adherence to bank policies.
BankingFinanceFinancial Services
Responsibilities
Maintains cash drawer and vault cash responsibilities
Personally, demonstrates an exceptional knowledge of and adherence to bank operations, security, compliance and cash handling policies and procedures
Responsible for the accurate and timely completion of the monthly BICR Report
Ability to prioritize workflow and delegate assignments in order to consistently meet deadlines
Research and resolve transaction errors in a timely manner
Evaluate staff schedules to optimize customer service and recommend changes if necessary
Coach, train and mentor teller team to meet or exceed individual and team sales/service/operational goals
Provides supervisory authority and approves check cashing within established limits
Assist the branch manager in monitoring accuracy performance. Inform manager of policy infractions in a timely manner
Support branch sales initiatives and promotions and contribute to the successful attainment of branch goals by modeling effective sales/service and retention behaviors
Participates with the Branch Manager in hiring, performance appraisal writing and disciplinary issues
Qualification
Required
Extensive cash handling experience
Detail oriented and strong organization skills
Excellent oral and written communication skills
Direct sales and customer service experience
Ability to prioritize workflow, strong time management skills and ability to meet deadlines
Thorough knowledge of bank operating procedures, practice and policies
Thorough knowledge of all bank products and services
Excellent decision and judgment making skills
Enthusiastic, goal oriented and customer focused
Ability to analyze situations and solve complex issues
One to two years Sr. Teller experience or one year Teller Supervisor experience
High School diploma or GED required
Strong computer skills and familiarity with Microsoft Office (Word, Excel, Outlook)
Work involves sitting, extended period of standing, occasional walking and lifting up to 50 pounds
Perform all duties in compliance with BSA/AML regulations
Benefits
Comprehensive medical, dental and vision plans
Tuition reimbursement
Matching 401k
Company
Brookline Bank
Brookline Bank is a commercial bank that provides a range of financial and banking services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-12-16Acquired
Leadership Team
Darryl Fess
President & Chief Executive Officer
Jim Cosman
Chief Operations Officer
Recent News
Providence Business News
2025-09-12
Company data provided by crunchbase