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Citizens · 1 month ago

Operational Excellence & Consulting Principal

200 Station Drive, Westwood, MA, 02090, US

Full-time

Hybrid

Senior Level, Lead/Staff

$140K/yr - $150K/yr

7+ years exp

Citizens is a leading financial services company, and they are seeking an Operational Excellence & Consulting Principal. The role involves leading cross-functional teams to improve business models and processes, while also acting as a change agent to ensure successful implementation of solutions and achieving business outcomes.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Successfully lead teams through all phases of Lean, Six Sigma, Reengineering or similar business transformation efforts across all aspects of an improvement initiative (e.g., people, process, technology and policy)

Demonstrate the ability to develop, scope and oversee complex engagements that deliver meaningful results and realized business value

Leveraging a variety of experiences, successfully demonstrate a broad range of reengineering tools, methodologies, and frameworks

Demonstrate the ability to influence others using a variety of tactics; develop and maintain trusting relationships with Businesses to foster alignment, open communication, and collaboration

Manage the change that an operational improvement engagement will have on the businesses and address any resistance or conflicts

Stay abreast of the latest trends and best practices within the operational excellence practice and across other companies and industries. Provide ad hoc advice and expert consultation. Facilitate workshops to educate and inform colleagues

Coach, mentor and develop colleagues within and outside the Operational Excellence Chapter

Create and model a learning culture and a continuous improvement mindset; create high performing teams; empower colleagues to turn ideas into business results

Help the Operational Excellence Chapter identify & prioritize operational improvement initiatives as they relate to improving the customer & colleague experience and increasing shareholder value

Qualification

LeanSix SigmaProcess ReengineeringChange ManagementStrategic ThinkingLeadershipProblem SolvingCommunicationFacilitation

Required

A BS/BA is required (science/engineering preferred); A Master's degree or equivalent experience is required in operations or process reengineering

You have 7-10 years of experience in operational improvement, financial services, banking and/or consulting with a record of accomplishment of leading cross-business, cross-function initiatives that resulted in significant value-add

Preferred

You demonstrate a breadth and depth of knowledge in operational improvement frameworks, methodologies, and toolkits; experience with Lean, Six Sigma, Hammer Process Reengineering, Change Management and Organizational Design

You can link strategy to execution and have experience in taking risks and learning from failures

You are a self-starter and can challenge the status quo, take risks, envision the future, enable, empower, and motivate others

You are comfortable with ambiguity and can understand complex problems; can identify, analyze, synthesize, and resolve critical business issues; can offer creative insights that result in practical solutions and significant value-add

You are a strong communicator and comfortable speaking with and presenting to senior leadership using a variety of tools, strategies, and media that foster transparency, collaboration and most importantly, trust

You can independently influence others using a variety of tactics. You can develop and maintain relationships that are comfortable facing adversity and addressing conflict. You can empower others to turn ideas into business results by utilizing standard programs and project management tools

You are an expert who is able to lead process improvement sessions that document current and future state processes and identify issues and pain points

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees