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Chelsea Groton Bank · 1 month ago

Digital Banking- Senior Digital Banking Operations Rep

Groton, CT, US

Full-time

Onsite

Senior Level

Chelsea Groton Bank is seeking a motivated individual for the Senior Digital Banking Operations Representative position in their Digital Banking Department. This role involves assisting customers with digital banking services, managing debit card processing, and supporting the development of new services.

Banking

Responsibilities

Manages daily debit card processing, including transactions, disputes, issuance, and transaction inquiries

Assists with the management of Card Services with the goal of maximizing interchange, increasing card usage, and mitigating fraud

Provides daily support to all internal and external customers in a professional, effective, and timely manner

Performs various processing activities associated with digital banking services accurately and completely

Assists with the development, implementation, and testing of new Digital Banking services, as well as enhancing existing accounts and services. Performs comprehensive discovery and testing, detailed reports of findings and effectively communicates to appropriate parties

Qualification

Digital Banking ServicesDebit Card ProcessingFraud MitigationCustomer SupportAttention to DetailTime ManagementTeam Collaboration

Required

Motivated and dynamic individual

Strong attention to detail

Time management skills

Ability to provide outstanding service in a professional manner

Experience in managing daily debit card processing, including transactions, disputes, issuance, and transaction inquiries

Ability to assist with the management of Card Services with the goal of maximizing interchange, increasing card usage, and mitigating fraud

Experience providing daily support to all internal and external customers in a professional, effective, and timely manner

Ability to perform various processing activities associated with digital banking services accurately and completely

Experience assisting with the development, implementation, and testing of new Digital Banking services

Ability to enhance existing accounts and services

Experience performing comprehensive discovery and testing, detailed reports of findings, and effectively communicating to appropriate parties

Adherence to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending