Tilcon Connecticut · 2 months ago
Sales Administrative Assistant
Newington, CT
Full-time
Onsite
Entry Level
1+ years expTilcon Connecticut Inc., a CRH company, is a leading supplier of quality construction materials. They are seeking a highly motivated and detail-oriented Sales Administrative Assistant to serve as a primary point of contact for customers, ensuring exceptional service and satisfaction through effective problem resolution and administrative support.
Building MaterialConstructionSmart Building
Responsibilities
Act as a trusted advisor to customers by understanding their needs, identifying issues, and providing tailored solutions
Review and validate billing ticket data using various resources to ensure accuracy, completeness, and compliance with company policies and customer agreements
Accurately create, process and manage customer quotes and orders in point-of-sale system
Provide comprehensive administrative support to the commercial team overseeing the preparation, coordination and distribution of reports and purchase orders
Collect, verify, and maintain up-to-date exemption certificates for the commercial division
Investigate and resolve complex customer inquiries through research, analysis and collaboration with internal teams
Document customer interactions, track issues, and follow up to ensure resolution meets customer expectations
Collaborate with cross-functional teams to improve processes, share insights, and contribute to continuous service improvements
Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers
Conduct root cause analysis of recurring billing errors and recommend process improvements to proactively identify trends and potential issues
Perform additional duties and coverage as needed to support commercial division objectives
Qualification
Required
1-3 Years experience in sales, customer service, account management, or a similar role that required problem resolution
High school diploma or GED required
Strong analytical and investigative skills with a solution-oriented mindset
Excellent communication and interpersonal skills, with a focus on empathy and active listening
Capacity to recognize patterns and relationships between tasks ensuring consistent and informed execution across various responsibilities
Ability to manage multiple tasks, prioritize effectively, and work well under pressure
Proficiency in using customer relationship management systems and other support tools
A collaborative team player with a commitment to continuous learning and improvement
Ability to be a self-starter and able to operate under general guidelines
Reliable attendance and work record
Must be able to work additional hours as needed
Preferred
Industry Experience desired but not required
Benefits
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
Company
Tilcon Connecticut
Tilcon Connecticut supplies building materials such as crushed stones, hot mix asphalt, and ready mix concrete.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase