Ashby · 3 months ago
Strategic Implementation Specialist - Americas
United States
Full-time
Remote
Mid Level
$110K/yr - $140K/yrAshby is a customer-focused company that prides itself on being responsive and collaborative during the implementation process. The Implementation Specialist will manage the end-to-end implementation of Ashby’s solution for new customers, ensuring a positive experience and swift onboarding to achieve desired outcomes.
Human ResourcesManagement Information SystemsRecruitingSoftware
Responsibilities
Managing and executing the end-to-end implementation of Ashby’s solution for many of our new customers
Developing and executing implementation plans to ensure a positive customer experience and expedited time to value
Support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes
Defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations
Keeping the team on track to ensure milestones are met
Building strong customer relationships by maintaining high levels of engagement and communication
Advising customers on best practices specific to their usage of software to ensure optimal value
Proactively addressing thematic customer opportunities and improving our processes accordingly
Effectively partnering with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress
Qualification
Required
Extensive experience managing and executing implementation and onboarding projects (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations)
Ability to keep the team on track to ensure milestones are met
Ability to work effectively in a remote-first setting, with the ability to travel <10% as needed for strategic customer engagements
Adept at understanding customer needs and tailoring implementations to meet their specific requirements
Ability to build strong customer relationships by maintaining high levels of engagement and communication
Experience in navigating change management processes and helping customers adapt to new systems and a refreshed approach
Solid understanding of a complex product (ideally Ashby) and its technical intricacies
Technically curious and creative
Pride in advising customers on best practices specific to their usage of software to ensure optimal value
Proactively address thematic customer opportunities and improve processes accordingly
Ability to think critically to solve problems
Effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress
Demonstrate clear communication
Ability to ask clarifying questions with precision and distill complex concepts into simple themes
Great listening skills
Thrives at solving complex challenges with innovative, scalable solutions
Eager to improve processes and workflows to enhance efficiency and efficacy
Detail-oriented and technically proficient
Data-driven and uses metrics and analytics to inform decisions and measure success
Adaptable and can navigate changes in a fast-paced, evolving environment
Excited to help customers grow and sees every teaching moment as an opportunity
Benefits
Competitive compensation is offered.
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval
Company
Ashby
Ashby develops human resource software to assist companies with hiring and manpower management.
Founded in 2018
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$120.01MKey Investors
Lachy GroomF-PrimeElad Gil
2025-07-22Series D· $50M
2024-06-03Series C· $30M
2022-03-03Series B· $26.51M
Recent News
2025-09-19
2025-09-19
Crunchbase News
2025-09-03
Company data provided by crunchbase