Fendi · 12 hours ago
Client Advisor - Soho, NY - Soho
New York, United States
Part-time
Onsite
Entry, Mid Level
$19/hr - $22/hr
2+ years expFendi is a luxury fashion brand, and they are seeking a Client Advisor to provide excellent customer service and meet sales goals. The role involves achieving KPIs, building client relationships, and maintaining store standards.
Apparel
Responsibilities
Achieve all Client Advisor KPIs and CRM requirements
Meet or exceed store, category and individual sales goals
Adhere to all Top Store Guidelines
Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business
Assist with special requests, which include but are not limited to repairs, special orders, returns, etc
Follow all store policies and procedures
Participate in necessary stocking/restocking of the store
Proficient and accurate use of POS system and other software as required, updating customer database
Obtain product knowledge, company information and history, keep up-to-date with company news, be familiar with the competition
Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards
Perform regular store maintenance functions as needed or assigned
May have responsibility for opening/closing the store as needed, including morning team meeting
Assist in maintaining visual standards with direction from VM, corporate and management
Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel
Be a positive role model, representing the brand appropriately at all times
Participate in the training of new Client Advisors (product knowledge, store procedures, company policies)
Participate and prepare for monthly team meetings
Adhere to loss prevention standards
Qualification
Required
Minimum 2 years luxury retail experience
Sales driven
Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
Computer literacy a must
Be fashion-forward, and have a passion for the fashion/luxury-goods industry
Be a team player; pro-active attitude
Ability to lift boxes/weights up to 10 lbs
Preferred
RTW experience is a plus
Mandarin speaker is a plus
Benefits
Medical
Dental
Vision
Short and long-term disability
Various paid time off programs
Employee discount/perks
Retirement plan with employer contribution
Company
Fendi
The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gianluca Barbarello
CFO Fendi Americas
Amandine MASSE
Vice President Strategic Partnerships
Recent News
Global Cosmetics News
2024-05-31
Global Cosmetics News
2024-05-27
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