Cekura ยท 1 month ago
Forward Deployed Engineer (US)
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$100K/yr - $180K/yr
2+ years expCekura is a rapidly growing company focused on building a reliability layer for Conversational Agents. As a Forward Deployed Engineer, you will develop playbooks and processes to ensure successful partnerships with technical customers while also serving as a technical advisor and problem solver.
Computer Software
Responsibilities
Own onboarding end-to-end: Seamless handoffs from Sales; define success criteria, timelines, and milestones; instrument adoption and time-to-value
Be a trusted technical advisor: Guide customers on integrating Cekura into CI/CD and production stacks (APIs, webhooks, auth, SIP/Twilio flows, STT/TTS, LLM configs)
Drive product feedback: Partner with Engineering & Product; submit crisp RFCs backed by usage data to influence the roadmap
Proactive account management: Monitor health, predict risk, and execute save/expansion plays based on telemetry
Hands-on problem solving: Reproduce issues, triage with engineering, and close the loop with clear comms
Executive storytelling: Quantify ROI (quality, reliability, speed); craft references and case studies
Foundational leadership: Help hire and mentor the future FDE team; set standards as we scale
Qualification
Required
2 years in a technical role at a developer-focused or infra/SaaS company
Comfort with APIs, webhooks, basic SQL, and one of Python/JS (to prototype, parse logs, or write examples)
Customer-obsessed: You care deeply about measurable outcomes and long-term partnerships
Technical pedigree (dev-tool savvy): You can read API docs, inspect payloads, and reason about systems. You've used Postman/cURL; you're comfortable with logs/dashboards and basic scripting
Clear communicator: You distill complex concepts for execs and engineers alike
Builder's mindset: You thrive in zero-to-one, create structure from ambiguity, and bias to action
Analytical: You ground decisions in data - usage, adoption, performance, and business impact
Preferred
Early/founding FDE or first FDE hire experience (you built the playbook)
Familiarity with at least one of: LLM/AI agent tooling, observability/testing
Benefits
Medical/dental/vision
Team lunches and dinner
Company
Cekura
Testing and Observability for AI Voice Agents Testing: Scenario Generation: Creates varied test cases from agent descriptions for comprehensive coverage.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase