Central States Funds/TeamCare · 4 hours ago
ServiceNow Developer
Central States Funds/TeamCare is one of the largest Taft-Hartley Trust Funds in the United States, providing critical health insurance and retirement benefits. They are seeking a skilled ServiceNow Developer to design, develop, and customize applications on the ServiceNow platform, primarily focusing on IT Service Management processes and other related capabilities.
Health CareHealth InsuranceInsuranceNon ProfitProfessional Services
Responsibilities
Perform hands-on configuration and customization of the ServiceNow platform to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management
Configure and enhance Service Catalog, workflows, and automation to improve service delivery and user experience
Develop and maintain integrations between ServiceNow and other enterprise applications using APIs, web services, and connectors
Write and document clean, efficient, and maintainable code using JavaScript, Glide API, and related technologies
Administer multiple ServiceNow instances, including access control, workflow automation, data integrity, and system upgrades
Collaborate with CTS teams, business stakeholders, and project managers to gather requirements and deliver scalable solutions
Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations
Stay current with ServiceNow releases, features, and industry trends to recommend and implement platform enhancements
Qualification
Required
Minimum of 3 years of hands-on experience as a ServiceNow Developer/Administrator, with strong ITSM expertise
ServiceNow certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Implementation Specialist (CIS) in ITSM or other modules
Proficiency in ServiceNow configuration, scripting, workflow automation, and integrations
Familiarity with ITIL processes and best practices; ITIL v4 certification is a plus
Excellent problem-solving, communication, and stakeholder engagement skills
Ability to manage multiple priorities in a fast-paced environment while ensuring high-quality deliverables
Benefits
100% company-paid family insurance benefits including health, dental, RX & vision (comprehensive coverage with low deductibles)
100% company-funded pension plan (at no cost to the employee)
Health care and dependent care Flexible Spending Accounts (FSAs)
401(k) retirement plan with company match
Paid vacation and PTO days
Flexible start times & hybrid work-from-home schedule
Lunch stipend for onsite café
Tuition reimbursement
Company
Central States Funds/TeamCare
The Central States Southeast and Southwest Areas Health and Welfare Fund was founded in 1950 and was one of the first non-profit labor health funds in the United States.