Litera · 2 months ago
Renewals Account Manager
Kosovo-Pristina Office
Full-time
Hybrid
Mid LevelLitera is a leader in legal tech innovation, delivering transformational solutions to law firms and corporate legal teams worldwide. As a Renewals Account Manager, you will interact with customers and coordinate deliverables across various teams, ensuring customer satisfaction and driving product renewals.
Customer ServiceDocument ManagementInnovation ManagementLegalLegal Tech
Responsibilities
A Renewals Manager will primarily interact with customers via email, phone and video conference
Coordinate customer deliverables across sales, customer success, finance, and partner teams
Develop single, multiple, and co-termed product renewal order forms
Update and manage key information and reporting in Salesforce
Track progress using dashboard and reporting
Understand NPS, Net Retention and other influencing metrics
Position the value and benefits of our software to show ROI
Qualification
Required
You get things done and routinely meet metric-based goals
You are customer service focus, strong attention to detail, and ability to excel in a fast-paced environment
Demonstrate the skills to be promoted or sought out to advance the team, department, and organization
A strong desire to keep learning new things
Benefits
Health insurance
Retirement savings plans
Generous paid time off
Supportive work-life balance
Company
Litera
Litera is a legaltech firm that provides of document lifecycle and transaction management solutions.
Founded in 2001
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$102MKey Investors
HgK1 Investment Management
2021-11-05Private Equity
2021-01-07Series Unknown· $2M
2019-05-08Private Equity
Leadership Team
Avaneesh Marwaha
CEO
Bryan Smith
Director of Product Management
Recent News
2025-12-03
Company data provided by crunchbase