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NABIS · 5 hours ago

AR Manager

United States

Full-time

Remote

Senior Level

$60K/yr - $60K/yr

5+ years exp

Nabis is the #1 licensed cannabis wholesale platform in the world, aiming to empower the world to discover cannabis through innovation and choice. The AR Manager will oversee operations in California and New York, manage relationships with enterprise retailers, and lead a team to ensure efficient accounts receivable operations.

CannabisLogisticsMarketplace

Responsibilities

Manage day-to-day AR operations, ensuring timely collections and retailer account management

Oversee enterprise retailers with large balances; proactively manage relationships and advise next steps (restrictions, escalations, or senior management advisement)

Maintain visibility into escalated accounts, unresolved disputes, and applied/unapplied payments

Support both California and New York operations as directed

Oversee CRM workflows for AR, including ticket management and customer inquiries

Ensure all open tickets are closed out by the end of each day

Directly manage a team of 10+ off-shore associates, including two team leads

Conduct regular one-on-ones, coaching sessions, and performance reviews

Drive continuous improvement and development for AR associates

Oversee specialized workflows and distribute workload evenly

Resolve escalated disputes (short payments, returned checks/ACHs, payment allocation issues)

Build trust-based relationships with enterprise retailers while protecting business interests

Make balanced decisions that drive the best outcomes for Nabis, brands, and retailers

Create, maintain, and enforce AR standard operating procedures (SOPs)

Adapt quickly to frequent policy and process changes within Nabis

Recommend scalable, pressure-tested solutions that are practical for brands, retailers, and distribution, while prioritizing company interests

Provide clear, detailed updates on account statuses, escalations, and team performance

Generate and maintain reports that support escalations and leadership decision-making

Maintain high standards of communication across Slack, email, CRM, and internal reporting tools

Report directly to the Senior AR Manager overseeing California and New York operations, providing assistance as needed depending on the demand of the business

Qualification

AR managementCRM expertiseExcel proficiencyDispute resolutionTeam leadershipCommunication skillsCalifornia cannabis complianceWMS experienceSQLTableauRetoolSlack experience