American Psychological Association · 6 hours ago
ITS Operations Planning & Delivery Lead
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expThe American Psychological Association (APA) is a scientific and professional organization representing psychologists and affiliates. They are seeking an ITS Operations Planning & Delivery Lead to manage IT Services initiatives, ensuring alignment between stakeholders and successful delivery of technology projects with a focus on cloud infrastructure and Agile methodologies.
AssociationEducationHealth CareMedicalNon Profit
Responsibilities
Lead milestone planning and outcome-focused execution for multiple IT Operations Agile teams and cross-team projects, ensuring deliverables align with strategic objectives and quarterly roadmaps
Monitor and ensure the achievement of SLAs and KPIs, identify deviations, and drive improvements to enhance service performance and customer satisfaction
Manage end-to-end delivery of ITS Operations initiatives by coordinating timelines, dependencies, and tracking progress through metrics like velocity and burn-down charts to optimize project outcomes
Prepare for and facilitate Agile ceremonies, including daily huddle, sprint planning, reviews, retrospectives, backlog refinement, and planning poker sessions
Collaborate with product owners, business stakeholders, and technical teams to refine requirements, evaluate feature requests, and convert functional requirements into well-defined development work. Maintain and prioritize the backlog in JIRA and ensure alignment with Agile standards and business goals
Identify cross-team dependencies and common issues (e.g., communication gaps, UI consistency), driving proactive resolution and continuous process improvement
Facilitate release planning by coordinating milestone tracking and contributing analysis to support smooth and predictable ITS outcomes
Advocate for Agile (ITIL 4 and Scrum) methodologies, promoting continuous improvement and maturing Agile practices across teams and the broader department
Prepare and deliver progress reports, metrics, and visual presentations for ITS leadership and business stakeholders to ensure transparency and informed decision-making
Facilitate end-of-sprint demonstrations and stakeholder engagement sessions to showcase progress and gather feedback for iterative improvements
Stay current with emerging technologies to support the development and delivery of digital and cloud infrastructure, automation, and AI integration
Facilitate process documentation and support the creation and maintenance of technical documentation
Assist with functional testing and contribute to test automation for applications supported by Agile teams
Demonstrate strong initiative and independence by managing priorities, maintaining consistent productivity, and providing regular task updates to ensure deadlines are met
Qualification
Required
Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field
Minimum 8 years of progressive IT experience, with at least 4 years serving in a Scrum Master, Agile Project Manager, or equivalent leadership role within IT Operations teams
Demonstrated experience leading Agile practices across multiple teams in complex environments, with a strong grasp of Scrum/Lean principles and other frameworks (e.g., DevSecOps, Kanban, XP, SAFe) and the ability to adapt practices to team and organizational need
ITIL 4 knowledge and certification
Experienced in supporting IT Operations and technical teams through facilitation of backlog refinement, planning sessions, and cross-functional alignment
Skilled in business and process analysis, including eliciting requirements, analyzing features, and translating business needs into actionable development tasks
Passionate about continuous improvement, with a strong track record of contributing to the maturation of process methodology across teams, including quarterly planning, roadmap development, and milestone management and automation of these processes
Strong organizational, analytical, and problem-solving skills, with a demonstrated ability to plan and drive initiatives through successful execution. Able to remain focused and composed in dynamic, fast-paced environments while bringing creativity and structured thinking to complex challenges
Excellent written and verbal communication skills, with the ability to collaborate effectively across technical and non-technical audiences
Proficient with Agile backlog management tools, preferably JIRA, including dashboards, reporting, and advanced filtering
Strong experience with collaboration and communication tools such as Confluence, Microsoft Teams, Slack, or similar platforms
Extensive experience with Excel, Word, PowerPoint/presentation software
Experience with cloud technologies, especially Amazon Web Services (AWS). Microsoft Azure experience is a plus
Preferred
Certified Scrum Master (CSM) from Scrum Alliance or equivalent Agile certification is a plus
Understanding of Artificial Intelligence (AI) and Machine Learning concepts is desirable
Company
American Psychological Association
The American Psychological Association is a scientific and professional organization of psychologists in the United States and Canada.
501-1000 employees
H1B Sponsorship
American Psychological Association has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
2022 (3)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Arthur Evans, Jr
Chief Executive Officer/Executive Vice President
Recent News
2025-11-06
The Cool Down
2025-11-01
2025-10-27
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