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A-T Controls, a Vytl Company · 19 hours ago

Customer Service & Fulfillment Specialist I

Cincinnati, OH

Full-time

Onsite

New Grad, Entry Level

A-T Controls, a Vytl Company, is seeking a Customer Service & Fulfillment Specialist I to manage customer relationships throughout the order management and fulfillment process. The role involves proactive communication of order status, resolving customer issues, and ensuring timely responses to inquiries.

Electronic Design Automation (EDA)ManufacturingSalesService Industry

Responsibilities

Interpret and understand purchase order directions, including clarification and communication to the customer and internal departments when necessary

Serve as key point of contact in managing the customer relationship throughout the order management and fulfillment process

Navigate a shared email box, as well as customer portals, to find requests for quotes and enter new RFQ’s in D365

Navigate a shared email box, as well as customer portals, to find and download purchase orders

Navigate a shared email box to distribute and/or respond to customer communications. This communication should be timely, courteous, and professional

Acknowledge receipt of purchase orders within customer portals as necessary

Assist with changes/updates to sales orders and purchase orders when necessary

Engage necessary resources to resolve order fulfillment issues when they arise

Assist with following order fulfillment process for product availability and production determination

Demonstrate superior customer service through written and verbal communication in a professional manner

High level interaction with all levels of department representatives, both internally and externally

Proactively communicate status and order expectations to customers

Reactively resolve any customer logistical issues

Responsive to customers through prompt follow-up to order need, inquiries and issues

Assist sales and service departments with questions

Assist customers with order acknowledgements, status and questions

Qualification

Customer service experienceD365 experienceAttention to detailHighly organizedSelf-directed learnerCommunicationProblem-solving mindsetEffective time managementDetail oriented

Required

High School diploma

Experience in customer service or administrative role addressing business processes and customer needs within customer service and order fulfillment processes

Strong attention to detail and commitment to process accuracy and flawless execution

Excellent communication and collaboration skills across departments

Problem-solving mindset and ability to navigate complex customer situations calmly and effectively

Customer focused attitude (internal/external) with service recovery experience

Highly organized

Self-directed learner

Effective time management

Detail oriented

Must be able to travel and have a clear driving record in accordance to Vytl driving guidelines

Clear background check and drug/alcohol screening

Lifting up to 25 pounds

Bending, stooping, ability to stand for extended periods of time