Northern Arizona Healthcare ยท 2 hours ago
Systems Analyst 3 - Remote (see full posting for eligible states)
United States
Full-time
Remote
Senior Level
7+ years expNorthern Arizona Healthcare is seeking a Senior Clinical System Analyst who will independently define system objectives and requirements based on the needs of clinical operations. The role involves developing and modifying clinical information technology applications to solve complex healthcare problems while serving as a liaison for various stakeholders to ensure quality patient care delivery.
Health CareMedicalNon Profit
Responsibilities
Mitigating issues by updating, modifying, configuring and evaluating production and non-production systems
Perform system analysis or hardware device to diagnose any issues or identify sources of performance degradation
Create and implement effective, appropriate solutions independently
Drafting, reviewing and approving implementation of changes to applications and supporting documentation
Using various systems and recommended tools to support and troubleshoot various database and application software systems deployed in a healthcare environment
Providing resolution using Incident Management and Change Management processes, in line with ITIL Guidelines
Supporting functional specifications for application development projects, implementing, configuring and maintaining applications, and resolving application issues
Identifying and participating in available continued education within scope of responsibility on an annual basis
Respond to requests for technical assistance following the NAH incident and request management guidelines
Effectively utilizes all available data as a communication tool to promote data-driven decision making
Providing quality status updates to stakeholders via communication tools and within the NAH service management tool
Participating in communication with staff and leadership to promote cross-team collaboration and growth of team members through cross-training, coaching, and service excellence standards
Managing vendor relationships including accountability to SLA and Project Scope deliverables
Establishing and maintaining partnerships with stakeholders and operational owners while supporting, upgrading and implementing solutions
Actively participating in assigned projects including tasks and go live activities relevant to the scope of work
Providing relevant support documentation post project go live to supporting team-members
Maintaining a thorough understanding of hospital system operations to provide consistent and effective support of the workflows and solutions
Diagnosing and troubleshooting issues and providing technical resolutions or engage appropriate resources for escalation
Documenting, reviewing and updating configuration changes on supported systems aligning with ITIL standards and departmental processes
Leading small and large projects; functional requests including scoping, resource management and execution
Reporting any safety-related incident in a timely fashion through the Vigilanz /RDE tool; attending all safety-related training programs; performing work in a safe manner; monitoring work environment for possible safety issues and ensuring others are also performing work in a safe manner
Staying current and complying with state and federal regulations/statutes and company policies that impact the employee's area of responsibility
Ensuring all certifications and/or licenses are up-to-date and valid prior to expiration dates
Completing all company mandatory modules and required job-specific training in the specified time frame
Qualification
Required
Must Have Cerner And Application Management Experience
Bachelor's Degree in Information Technology, Business Administration, Healthcare Administration or closely related field - or 7 years of experience
Cerner Fundamentals - Required for EHR application support Clinical and Revenue Cycle applications within 6 months of hire
7+ years Healthcare IT Analyst experience
7+ years of experience in system implementations, upgrade and maintenance
7+ years of experience with process improvement, project planning/work breakdown or workflow management
7+ years of experience working in EMR, ERP or other healthcare applications
5+ years experience in mitigating issues by updating, modifying, configuring and evaluating production and non-production systems
Knowledge of Healthcare Business operations, departments, and processes enabling proficient ability to implement Business application and server changes across the Healthcare system
Is able to perform system analysis or hardware device to diagnose any issues or identify sources of performance degradation
Ability to create and implement effective, appropriate solutions independently
7+ years experience with application support to include drafting, reviewing and approving implementation of changes to applications and supporting documentation
Experience using various systems and recommended tools to support and troubleshoot various database and application software systems deployed in a healthcare environment
7+ years experience in providing resolution using Incident Management and Change Management processes, in line with ITIL Guidelines
7+ years experience in Healthcare operations, departments, and processes enabling proficient ability to implement application and server changes across the Healthcare system
Responsible for supporting functional specifications for application development projects, implementing, configuring and maintaining applications, and resolving application issues
Identifies and participates in available continued education within scope of responsibility on an annual basis
Respond to requests for technical assistance following the NAH incident and request management guidelines
Effectively utilizes all available data as a communication tool to promote data-driven decision making
Responsible for providing quality status updates to stakeholders via communication tools and within the NAH service management tool
Participates in communication with staff and leadership to promotes cross-team collaboration and growth of team members through cross-training, coaching, and service excellence standards
Demonstrates ability to manage vendor relationships including accountability to SLA and Project Scope deliverables
Establish and maintain partnerships with stakeholders and operational owners while supporting, upgrading and implementing solutions
Actively participates in assigned projects including tasks and go live activities relevant to the scope of work. Provides relevant support documentation post project go live to supporting team-members
Maintains a thorough understanding of hospital system operations to provide consistent and effective support of the workflows and solutions
Proven experience in enterprise hardware and software systems and equipment, including but not limited to the ability to operate a computer, server, and peripheral devices to support all NAH IT systems
Demonstrates ability to independently diagnose and troubleshoot issues and provide technical resolutions or engage appropriate resources for escalation
Responsible for special functions and duties as directed by management. Responsible for documenting, reviewing and updating configuration changes on supported systems aligning with ITIL standards and departmental processes
Responsible for leading small and large projects; functional requests including scoping, resource management and execution
Responsible for reporting any safety-related incident in a timely fashion through the Vigilanz /RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner
Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility
If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates
Completes all company mandatory modules and required job-specific training in the specified time frame
CALL REQUIRED: Call required as a subject matter expert; physical response may not be necessary
Preferred
Masters Degree
Professional Certifications (2 preferred): Certifications that portray advanced level of proficiency relevant to the job responsibilities
ITIL v3 (or higher) Foundation-Preferred
Company
Northern Arizona Healthcare
Northern Arizona Healthcare is a healthcare organization in Northern and Central Arizona.
1001-5000 employees
H1B Sponsorship
Northern Arizona Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (12)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
David Cheney
President and Chief Executive Officer
Cliff Loader
Chief Financial Officer
Recent News
2025-11-13
Phoenix Business Journal
2025-03-06
Company data provided by crunchbase