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Jack Henry · 1 month ago

Banking Ops Client Services Consultant - CIF 20/20

USA

Full-time

Hybrid

Mid Level

3+ years exp

Jack Henry & Associates is a technology company focused on redefining how community banks and credit unions connect with their clients. The Banking Operations Client Services Consultant role involves conducting on-site customer visits to enhance loan operational performance and provide process improvement recommendations.

BankingEnterprise SoftwareFinancial Services

Responsibilities

Conducts on-site customer operational and/or systems analysis resulting in problem identification when not working remotely

During engagements, identifies operational and system enhancement opportunities

Demonstrates versatility and expertise by effectively analyzing current processes and varied problems to identify recommendations for improvement

Prepare reports that summarize findings, recommend process improvements, and provide guidance on implementing these changes

Effectively discusses JH products, services, and solutions with customers to ensure client retention

Meet aggressive deadlines and be able to work on multiple projects concurrently

Interact professionally with other employees, customers, and suppliers

Work effectively as a team contributor on all assignments

May assist less experienced peers

May perform other job duties as assigned

Qualification

Banking industry experienceCIF 20/20 core systemJack Henry products experienceBank loan operationsConsulting knowledgeData mining toolsProcess improvement analysisCustomer interaction skillsCommunication skillsOrganizational skills

Required

Minimum of 3 years of experience working in the banking industry

Experience in Bank Loan back-office banking operations

Must be able to travel up to 40%. Travel is typically 1 trip a month, lasting 4-5 days. Travel frequency based on client request

Preferred

Experience working with Jack Henry products

Experience working with CIF 20/20 core banking system

Consulting or related field knowledge

Able to define system and functional requirements

Experience with Query or data mining tools

Developing professional expertise. Works on non-complex to moderately complex projects. Exercises judgment within defined procedures and practices

Good communication and customer interaction skills

Good organizational skills

Good knowledge of the financial industry

Able to analyze current processes and identify recommendations for improvement

Able to project a positive image to customers

Able to meet aggressive deadlines

Able to work on multiple projects concurrently

Benefits

Comprehensive benefits designed to support your physical, mental, and financial health

Company

Jack Henry

Glassdoor3.8

Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.

Founded in 1976

Monett, Missouri, USA

5001-10000 employees