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Sonora Quest Laboratories/ Laboratory Sciences of Arizona · 2 days ago

Associate Supervisor, Customer Services

Sonora, AR

Full-time

Onsite

New Grad, Entry Level

Sonora Quest Laboratories is dedicated to providing quality diagnostic care services. They are seeking an Associate Supervisor in Customer Services to enhance communication and support both customers and employees in the billing department.

Health CareHospital

Responsibilities

Provides quality customer service and effective communications between immediate staff, customers/clients and other departments in the billing area

Assists, resolves and reports any problems to supervisor regarding the day to day operations in the department

Provides coaching to staff as needed, under the guidance of supervisor

Provides ongoing education and constructive feedback to the customer service team

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards

Qualification

Customer service experienceHealthcare administrationCall Center experienceAvaya phone systemsCoaching skillsEffective communication

Required

Must possess a strong knowledge of business or healthcare administration as normally obtained through the completion of an associate degree

Must have previous experience in customer service in a Call Center environment

Preferred

Additional Related education and/or experience preferred

Healthcare administration experience and knowledge of Avaya phone systems, CMS, and Avaya Contact Recorder preferred

Company

Sonora Quest Laboratories/ Laboratory Sciences of Arizona

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Sonora Quest Laboratories, a subsidiary of Laboratory Sciences of Arizona, is an Arizona-based joint venture between Banner Health and Quest Diagnostics (NYSE: DGX) that makes up one of the nation’s largest integrated laboratory systems.

Founded in 1997