Mindful Support Services · 1 month ago
Business Development - Provider Onboarding Specialist
Mountlake Terrace, WA
Full-time
Onsite
Entry, Mid Level
$60K/yr - $75K/yr
2+ years expMindful Support Services is a mental health organization dedicated to improving access to quality care. The Business Development - Provider Onboarding Specialist is responsible for guiding new clinicians through the onboarding process, ensuring they have a smooth transition into private practice and providing support in various aspects of practice readiness.
BillingHealth CareLead GenerationMedicalMental Health
Responsibilities
Build authentic relationships that support long-term provider success
Motivate and educate providers on early-stage private practice management fundamentals
Identify disengaged or stalled providers and recommend re-engagement strategies
Collect feedback to improve onboarding processes and provider satisfaction
Highlight community events, trainings, and consultation opportunities to foster engagement
Serve as the primary point of contact for new providers during onboarding
Lead daily virtual and in-person meetings with providers across the full onboarding lifecycle, from recruitment through business development and practice management guidance
Coordinate warm handoffs from Provider Engagement Specialists and initiate onboarding communications
Set realistic timelines and goals for provider readiness and track progress toward completion
Guide providers through credentialing, compliance, and business documentation requirements
Schedule and facilitate onboarding meetings, training sessions, and supervision coordination for associates
Establish early practice logistics such as scheduling, telehealth setup, and ramp-up planning
Maintain detailed documentation of provider interactions and progress in the CRM system
Partner with internal teams — including Direct Managers, Operations, Credentialing, and Client Services — to ensure a seamless onboarding experience
Audit cohort progress and provide regular reports to management on milestones and bottlenecks
Support continuous process improvement by identifying areas for efficiency and innovation
Qualification
Required
Bachelor's degree in business, Human Resources, Psychology, or related field
2+ years of experience in onboarding, HR, client success, or account management roles
Strong organizational skills, attention to detail, and ability to manage multiple priorities
Excellent written and verbal communication with a customer-focused mindset
Comfortable working toward performance metrics and deadlines in a fast-paced environment
Proficiency with CRM systems, Microsoft Office Suite (Word, Excel, Power BI), and related tools
Preferred
Experience in healthcare, mental health, or high-touch service industries
Candidates with backgrounds in hospitality or client relationship management
Benefits
75% employer-covered Health, Dental & Vision insurance
401(k) with employer matching (upon eligibility)
8 paid holidays and 15 days PTO annually
Professional development and career growth opportunities
Supportive, values-driven team environment
Company
Mindful Support Services
Mindful Support Services offers mental health, lead generation, marketing, and administrative solutions.
Founded in 2011Mountlake Terrace, Washington, USA
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jessica Crain
Co-Founder, Chief Operating Officer
Company data provided by crunchbase