Titan Technologies · 3 weeks ago
Deskside Support Technician
Niceville, FL
Full-time
Onsite
Entry Level
1+ years expTitan Technologies is seeking a Deskside Support Technician to join their Asset Management and Field Operations team. In this role, you will provide desktop and mobile device support, troubleshoot network issues, and ensure optimal performance of IT assets in an educational environment.
Information TechnologyNetwork Security
Responsibilities
Provide deskside support for currently deployed and newly issued IT assets including installing, configuring, diagnosing, repairing, maintaining, and upgrading all hardware and software, while ensuring optimal performance (via in-person, telephone, email and/or remote desktop connection as applicable)
Ensure devices are configured correctly, secure, and functioning efficiently as directed by the Team Lead, Manager, or Program Manager
Provide technical assistance and step-by-step solutions to end-users, when required, to remedy computer related issues
Troubleshoot computer components and support replacement of hardware and software in a timely and accurate manner
Install, configure and operational-check software including Operating Systems (OS), Microsoft Office Suite software, and other standard software packages identified on the acceptable use list
Use exceptional interpersonal skills to handle multiple open issues and interface with customers at all levels with urgency, attention to detail, and great enthusiasm
Resolve incidents or service requests immediately or by escalating it to the appropriate support staff or service group when necessary
Adhere to Service Level requirements and performance targets while providing high quality customer service
Respond to and coordinate requests for computer moves, adds and changes
Report and coordinate changes in configurations to the Asset Manager and other departments as appropriate
Update all incident records and service requests, following Help Desk procedures, into the ticket-tracking system as applicable
Perform other duties as assigned by the Team Lead, Manager, or Program Manager
Adhere to all customer, company, and departmental policies
Qualification
Required
1-2 years of technical support or a combination of college and work experience
Expertise in PC and Apple devices and systems relating to both hardware, software, and peripherals
Proficiency in Apple devices running iOS and iPadOS
Excellent verbal and written communication skills
Outstanding customer service skills
Ability to handle high priority problem calls and interface with a variety of clients while accurately documenting technical issues and steps taken to resolve them
Strong organizational skills with the ability to manage priorities and workflow in a fast-paced environment
Versatility, flexibility, and a willingness to work with constantly changing priorities
Ability to know when to escalate issues to the next service center group
Be able to repetitively lift up to 50 lbs
Must have reliable transportation and valid driver's license
High School Diploma or GED
Preferred
MCDST certification
A+ certification
Microsoft Certified Professional
Dell certified technician
Apple certified technician
Company
Titan Technologies
Titan Technologies specializes in transformative information technology solutions and services.
501-1000 employees
H1B Sponsorship
Titan Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (22)
2023 (25)
2022 (17)
2021 (16)
2020 (24)
Funding
Current Stage
Late StageLeadership Team
Jonathan Copeland
Chief Financial Officer
David Ramirez
Chief Operating Officer
Recent News
2025-11-07
The Indian Express
2024-12-19
Company data provided by crunchbase