Origami Risk · 2 hours ago
Site Reliability Engineer
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $120K/yr
5+ years expOrigami Risk is a provider of integrated SaaS solutions in the risk and insurance ecosystem. The Site Reliability Engineer will play a critical role in improving site reliability and scalability, leading post-incident investigations, and implementing performance tracking methods.
InsuranceRisk ManagementSaaSSoftware
Responsibilities
Leads post-incident investigations for the Site Reliability team
Conducts in-depth post-incident analyses to identify root causes and develops preventive strategies
Drafts clear and insightful RCAs for customer delivery
Cross trains colleagues on how to best leverage observability tools during incident and performance investigations
Provides visibility to all stakeholders throughout the entire Site Reliability process
Collaborates with cross-functional teams to implement system enhancements that enhance scalability and stability
Develops client-focused dashboards/alerts to proactively identify performance challenges
Monitors and continuously improves our time to resolution metrics
Maintains and configures core observability tools to ensure optimum performance and key metrics/data are available for incident response and performance investigations
Provides an actionable feedback loop to Observability and Engineering teams toward improving MELT and development patterns
Contributes to the development of automation tools to streamline incident response
Works proactively to prevent incidents and reduce their impact on our platform
Partners with the larger Cloud Operations, SRE, Engineering teams, and the business-at-large to advance our SaaS platforms
Other duties as assigned
Qualification
Required
Bachelor's degree in Computer Science or related field (or equivalent experience)
5+ years of proven experience in a Site Reliability Engineering role
Strong knowledge of SRE best practices and incident management protocols
Deep experience using and/or configuring New Relic, Data Dog, SumoLogic or similar observability tools
Proficiency in reading and writing code (e.g., JavaScript, .NET, SQL)
Familiarity with cloud platforms (e.g., AWS, Azure) and architectural patterns
Excellent problem-solving skills and a data-driven approach to incident analysis
Prior experience operating within a Public Cloud environment (AWS strongly preferred)
Experience troubleshooting C#/.Net based web applications to identify bugs/performance challenges
Solid knowledge of SaaS operations
Ability to succeed when facing ambiguity and differing levels of operational maturation
Advanced written and verbal communication skills
Preferred
Windows and SQL-server troubleshooting skills preferred
Knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines preferred
Experience working in an Infrastructure as a Code (IaC) environment preferred
Benefits
Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
Paid Time Off – Flexible options plus 10 paid company holidays where available
Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
Generous family leave options—including adoption and foster care placements
Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
Retirement Savings – 401(k) with company match up to 4%
Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
Education Assistance Program – to help colleagues pursue industry/role-specific certifications
Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage
Company
Origami Risk
Origami Risk operates as a web-based software provider for the Risk and Insurance Industry.
501-1000 employees
H1B Sponsorship
Origami Risk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Spectrum Equity
2018-03-19Private Equity
Leadership Team
Robert Petrie
Co-Founder, CEO and Board Chairman
Recent News
Company data provided by crunchbase