Hilton Software · 2 months ago
Technical Support Engineer
Coral Springs, FL
Full-time
Onsite
New Grad, Entry LevelHilton Software is seeking a Technical Support Engineer to provide technical assistance for application support and desktop administration. The role involves troubleshooting software and hardware issues, managing IT assets, and ensuring smooth system operations while addressing customer inquiries across multiple support channels.
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Responsibilities
Document and respond to customer inquiries via phone, and email
Troubleshoot and resolve application-related issues, assisting users in software setup, and configuration
Maintain detailed records of software performance and recommend improvements to enhance efficiency
Collaborate with engineers and senior IT staff to address complex technical problems
Monitors individual performance objectives, meets standards, and assures customer satisfaction goals are met
Act as the primary contact for hardware/software/network issues across the organization
Assist the Senior System Administrator with IT requests and system upgrades
Install, configure, and update desktop software and hardware
Manage IT assets, including device setup, storage, disposal, and troubleshooting
Ensure security compliance, performing BIOS/firmware checks and monitoring IT infrastructure
Oversee Mobile Device Management (MDM), managing device enrollment, compliance, and troubleshooting
Administer Multi-Factor Authentication (MFA), assisting users and securing authentication processes
Deploy and manage Trend Micro security solutions, ensuring system security and policy compliance
Serve as a secondary point of contact for Rapid7 Immediate Threat Response, monitoring vulnerabilities and coordinating security updates
Regularly review Jira tasks, ensuring timely completion and quality assurance
Create and maintain technical documentation for software, security policies, and IT procedures
Continuously assess IT processes and propose innovative improvements
Perform regular system checks, eg network drives
Upgrade computers (eg RAM, storage)
Provide on-call support, including after-hours incident response (as needed)
Handle other IT-related responsibilities as assigned
Qualification
Required
Strong troubleshooting skills for software, hardware, and network issues
Working knowledge of Windows/MacOS, Microsoft Office, and enterprise applications
Experience with asset management, MDM, MFA, and cybersecurity tools
Excellent communication skills, able to explain technical concepts to non-technical users
Ability to multitask and prioritize in a fast-paced environment
Ability to lift up to 50 pounds, access equipment in tight spaces
Primarily office-based, with occasional travel for technical support
May require evening/weekend work for system maintenance and upgrades
Preferred
Bachelor's degree in computer science, IT, or related field
Company
Hilton Software
Hilton Software LLC is a navigation support service provider. It allows users to share their GPS track
Founded in 2003
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase