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Blue Foundry Bank · 2 hours ago

Digital Banking Support Specialist

Troy Hills, NJ

Part-time

Onsite

Mid Level

3+ years exp

Blue Foundry Bank is a dynamic institution focused on supporting businesses and enhancing employee well-being. The Digital Banking Support Specialist plays a crucial role in delivering exceptional customer service for various digital banking products and services while assisting the team with operational tasks to ensure efficiency.

BankingBusiness Information SystemsFinancial ServicesSoftware

Responsibilities

Support the Digital Banking team to enable them to provide high-quality support to internal and external customers for:

Consumer and business online banking platforms

Cash management services and related ancillary products

Debit card services and ATM terminal functionality

ACH transactions and processing

Support the team with debit/credit card related tasks

Provide administrative support for Reg E, Zelle, and ACH dispute investigation tasks

Support the team with ACH-related tasks

Support the team with Cash Management related tasks

Support the team with instant payment transactions and systems

Support the team with ATM terminal operational tasks

Support the team with online/mobile banking related tasks

Help maintain strong customer service delivery across all digital banking channels, including:

Online and mobile banking

Payments (Zelle, digital wallet, instant payments, ACH)

Debit card processing and ATM terminals

Cash Management

Partner platforms (COCC, Fiserv, BancCard, Elan, ZSuite, CPI, Wittenbach)

Assist with audit preparation by compiling documentation and organizing requests

Help maintain and update department procedures and documentation

Retains current knowledge of bank policies and procedures and adheres to such, including the Code of Conduct

Maintains confidentiality of customer information by complying with the Privacy Policy; complies with established policies and procedures when responding to inquiries and requests

Proficient in Adobe and Microsoft Suite, including Word, Excel, and Power Point

Perform other administrative and operational support duties as assigned

Qualification

Banking experienceBanking regulationsCore system functionalityAdvanced computer skillsAnalytical problem solvingCustomer service deliveryInterpersonal communicationOrganizational skillsTime management

Required

High school diploma (or equivalent) with a minimum of three years of banking experience OR a bachelor's degree with at least one year of banking experience

Ability to multitask in high pressure environment with short term deadlines

Knowledge of banking regulations, regulatory requirements, and operational workflows

Excellent interpersonal communication, internal/external customer service delivery

Knowledge of core system functionality and operations related processes

Strong analytical, problem solving, organizational skills and administrative abilities

Ability to coordinate with associates from several different departments to resolve problems

Proficiency in advanced computer skills including Adobe, MS Outlook, MS Excel, and MS Word

Strong written and verbal communication, interpersonal, time management and follow-up skills

Perform other duties as assigned by Digital Banking Manager, contributing to overall team success and ensuring all operational objectives are met