Primerica · 1 day ago
Telecom Support Engineer
Duluth, GA
Full-time
Hybrid
Entry Level
2+ years expPrimerica is recognized as a top workplace and is looking for a Telecom Support Engineer to assist with their Unified Communications Platform. The role involves supporting end users, managing telecom services, and maintaining documentation related to user provisioning and voice applications.
ConsultingFinancial ServicesInsuranceLife Insurance
Responsibilities
Process extension assignments, provision voicemail, conference accounts and maintaining all related records. This will involve updates to our Communications Manager, System Manager, IXMessaging, and IX Conferencing systems
Support our end users, to include: Desk Phones, Soft Phones, Conference Room Phones, VPN Phones, Voicemail, Conference accounts, Desktop Applications, Mobile Application, Sentry e911 Gatekeeper. Included in an on-call rotation with the team, using the JIRA ticketing system
Manage corporate mobile devices including overseeing contracts, handling replacements of mobile phones and tablets, coordinating with telecom providers for issue resolution, and supporting daily operational needs related to mobile services
Qualification
Required
Bachelor's degree in in related field or Industry experience in infrastructure management
2 - 3 years of experience
Exposure to Unified Communications platforms (e.g., Cisco, Avaya, or similar)
Basic understanding of voice systems, including desk phones, softphones, voicemail, and conferencing tools
Experience with ticketing systems (e.g., JIRA, ServiceNow) for tracking and resolving user issues
Familiarity with mobile device support, including basic troubleshooting and coordination with telecom providers
Ability to follow documented procedures for provisioning users (e.g., new hires, transfers, terminations)
Strong customer service orientation and communication skills for supporting end users
Basic knowledge of networking concepts (e.g., VPN, IP addressing) is a plus
Internship or entry-level experience in IT or telecom support
Exposure to VoIP technologies and e911 systems
Experience working in a corporate IT environment or help desk setting
Preferred
CompTIA A+ or Network+
Cisco CCNA or Similar Vendor certification (Voice or Collaboration) – entry-level exposure
ITIL Foundation
Benefits
Day one health, dental, and vision insurance
401(k) Plan with competitive employer match
Vacation, sick, holiday and volunteer time off
Life and disability insurance
Flexible Spending Account & Health Savings Account
Professional development
Tuition reimbursement
Company-sponsored social and philanthropy events
Company
Primerica
Primerica is a financial services company that offers financial education, products, and services to their clients.
1001-5000 employees
H1B Sponsorship
Primerica has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-04-01IPO
Leadership Team
Glenn J. Williams
Chief Executive Officer
Tracy Tan
Chief Financial Officer
Recent News
2026-01-07
2025-11-20
Company data provided by crunchbase