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TP-Link Systems Inc. · 5 months ago

Business Network Support Engineer L2

Irvine, California, United States

Full-time

Onsite

Mid Level

TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products. They are seeking a Business Network Support Engineer L2 to support Level 1 Support Specialists, troubleshoot network-related issues, and ensure timely resolution of support tickets.

ElectronicsHardwareHealth CareInternetSoftware

H1B Sponsor Likely

Responsibilities

Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers

Deliver remote and on-site technical support for troubleshooting and resolving product issues

Analyze technical requirements for customer bids and proposals

Design and deliver solutions based on TP-Link products that meet customer and business objectives

Collaborate with sales and engineering teams to ensure successful implementation of solutions

Work directly with key U.S. customers to address inquiries, ensure satisfaction, and build long-term relationships

Coordinate with L3 Support teams (R&D, testing, product) to diagnose and resolve advanced technical challenges

Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise

Conduct technical training for external customers to help them better understand and utilize products

Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions

Gather feedback from customers regarding product performance and usability

Participate in the validation and testing of new products to ensure technical readiness for market entry

Qualification

Business networking knowledgeTechnical support skillsTroubleshooting skillsCustomer relationship managementTraining delivery

Required

Great knowledge of business level networking

Ability to handle complex issues escalated from L1 Support

Experience in delivering remote and on-site technical support

Skills in analyzing technical requirements for customer bids and proposals

Capability to design and deliver solutions based on TP-Link products

Experience collaborating with sales and engineering teams

Ability to work directly with key U.S. customers

Experience coordinating with L3 Support teams

Skills in delivering training sessions to internal teams

Experience conducting technical training for external customers

Ability to update and maintain internal knowledge bases

Skills in gathering feedback from customers regarding product performance

Experience participating in the validation and testing of new products

Company

TP-Link Systems Inc.

Glassdoor3.5

Headquartered in the United States, TP-Link Systems Inc.

Founded in 1996

Reading, Reading, GBR

51-200 employees

https://www.tp-link.com/

H1B Sponsorship

TP-Link Systems Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)