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HUB International · 1 month ago

Property and Casualty Claims Advocate II, Commercial Lines

Sacramento, CA

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $85K/yr

5+ years exp

HUB International is one of the world's largest insurance brokers, dedicated to providing tailored insurance solutions. The Property and Casualty Claims Advocate II role involves facilitating interactions between clients and insurers, managing claims, and ensuring client concerns are addressed effectively.

Financial ServicesInsuranceInsurTechRisk Management

Responsibilities

Prepare and present claim reviews to clients on a periodic basis

Assist in Third Party Administrator (TPA) and insurance carrier selections

Ensures client questions / concerns are addressed by claims department or Third Party Administrator

Interact with clients by telephone and in person, on a periodic basis to deliver and gather information

Negotiates plans of actions and reserve reductions with insurers

Assist producers in conducting claim with clients and carriers

Analyze loss history to identify risk reduction strategies for producers. Attend sales presentations or renewal visits to present claims, programs for the reduction of risk, or loss information to insureds

Implement correction of errors of the carrier

Keep abreast of and apply a working knowledge of policy coverage in its application to property & casualty claims

Maintains accurate and organized claim files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data

Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes; Attends industry related continuing education training and courses

Responsible for accessing and utilization of all claims related carrier on- line systems

Performs other duties and projects as assigned

Qualification

Property & Casualty LicenseClaims Adjustment ExperienceMicrosoft Office SuiteAgency Management SystemsClient Relationship ManagementDesire to LearnProblem SolvingCritical ThinkingCommunication SkillsTeamwork

Required

High School Diploma / GED

5-7 years property & casualty claims adjustment experience (brokerage preferred) or equivalent combination of education & experience

Property & Casualty License required or willingness to obtain within 3 months

Confidence and demeanor to effectively interact with all levels within the organization

Computer skills including Microsoft Office Suite, Outlook and agency management systems

Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions

Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy

Ability to effectively and professionally communicate orally and in writing with internal and external customers

Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients' needs

Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately

Ability to effectively work with a team and coach others in developing their skills and abilities

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Desire to learn and grow within the insurance industry