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Frankenmuth Insurance · 1 week ago

Field Property Claims Adjuster (NW MI)

Michigan, United States

Full-time

Onsite

Mid Level

4+ years exp

Frankenmuth Insurance is seeking a Field Property Claims Adjuster to service the NW territory of Michigan. The role involves investigating, evaluating, and resolving general property claims with independent judgment while ensuring compliance with corporate policies and delivering superior customer service.

Auto InsuranceInsurance

Growth Opportunities

No H1B

Responsibilities

Follows corporate policies, procedures, and fair claims handling practices

Investigates claims to determine validity and extent of liability, including:

Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses and others

Reviews and evaluates documentation, including applications, reports, and statements

Monitors appropriate claim outcomes through self-audit process

Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues

Ensures legal, regulatory and fair claims handling compliance

Sets or recommends reserves based on results of claim investigation

Within defined authority, manages, evaluates and concludes claims. Prepares and maintains claim reports

May provide extensive interaction with insureds, agents, claimants, attorneys, and other service providers, including:

Conducts in-depth interviews and/or scene inspections

Attends settlement conferences and/or trials

May serve as a member of project teams, contributing to the achievement of project objectives

May provide leadership to junior staff by training and providing guidance. May provide input to management regarding junior staff performance

Performs other duties as assigned

Qualification

Claims InvestigationCustomer ServiceLegal ComplianceTeam LeadershipCommunication Skills

Required

Four to six years related experience and/or training; or bachelor's degree (B.A.) from four-year college/university; or equivalent combination of education and related experience/training

Ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process