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OCHIN, Inc. · 1 day ago

EPIC HB/PB APPLICATION ANALYST SUPERVISOR

United States

Full-time

Remote

Mid, Senior Level

$99K/yr - $158K/yr

3+ years exp

OCHIN, Inc. is a nonprofit leader in health care innovation and a trusted partner to a national provider network. They are seeking an EPIC HB/PB Application Analyst Supervisor to lead and develop a team of analysts, manage member relationships, and improve operational efficiencies within the organization.

Health CareNon Profit

Hiring Manager

Rebecca Whittall

Responsibilities

Team Development: Leading, motivating, developing skills and measuring to positive outcomes for a team of Epic analysts, meeting both organizational and member needs

Manage Member Relationships & Support: support Manager and Team in developing effective workflows, solving and mitigating complex issues and maintaining valuable relationships

Nurture Partner Learning: Collaborating with organization leadership to ensure timelines and deliverables are realistic and actionable, plan effective learning deliverables for annual forums and applicable conferences

Ensuring that new staff are on-boarded in a methodical measured manner that prepares them for success

Tracking and measuring team, project, and individual performance goals

Working with team to identify potential process improvements

Reviewing, defining and supporting improvements efforts

Assist manager with maintaining regular responsiveness on tickets, working with manager on any staff that require coaching beyond standard

Assist Manager with strategizing around go-live and coverage support for new installing sites and legacy expansions

Develop new features and workflows for new features; make design decisions

Resolve advanced and complex integration JIRA and Help-Desk tickets

Collaborate with the Help Desk/Product teams as applicable

Ensure timelines and deliverables are realistic and actionable for both install projects and other custom work

Work with the team to identify potential process improvements

Be the first escalation point for Members when they have issues

Adhere to and hold team accountable to all OCHIN policies, including go-live support, Tempo time tracking, Critical Incident reporting, and JIRA SLAs and SLEs

Develop and evolve effective resource planning processes to ensure proactive staffing of incoming and prioritized work

Maintaining and reinforcing communication and linkages between the Epic Clinical Team and other relevant OCHIN Departments

Reviewing ticket metrics and ensure team is delivering on SLAs and staying current with assignments

Intervene and resolve escalations with members as needed

Perform routine build and configuration in Epic and related products

Operate within the Member Care Team framework, being a key contributor to the overall goals of the team support model

Lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues

Discuss and provide workflow solutions and ensure understanding of the system through hands on training

Document build specifications, team processes and complex clinic workflows

QA complex builds, Service Update (SU) modifications, and other work orders

Collaborate with members from other OCHIN teams to address integration issues

Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed

Lead trainings and workgroups for members

Mentor, coach and train less experienced analysts

Develop and share workflow best practices

Travel to support off-site software installations as needed

Assist Project Managers in identifying system capabilities

Build, design, test and document functionality of new system features

Provide process improvements within your application or team

Other duties as assigned

Qualification

Epic HB/PB certificationHealthcare IT experienceMicrosoft ExcelEpic Resolute module buildWorkflow solutionsTrainingTeam leadershipProject managementMentoring

Required

Minimum of 3 years of experience in similar or relevant analyst role with 1 year of supervisory experience being highly desirable

Work history in Healthcare IT is required

Intermediate proficiency in Microsoft Excel

Epic HB or PB Resolute certification is required

Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment

Preferred

Experience in PB Claims or HB Claims is desired

The ideal candidate will have at least 5 years of experience as an Epic Resolute HB/PB Applications Analyst, with ideally a minimum of 3 years of experience in Epic Resolute module build