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COSENTINO · 1 month ago

Customer Service Representative Muskego, WI

Milwaukee, WI

Full-time

Onsite

Mid Level

$16/hr - $22/hr

3+ years exp

Cosentino is a world-leading producer of architectural and decorative surfaces with a presence in over 100 countries. They are seeking a Customer Service Representative who will act as a key liaison between customers and the company, delivering excellent customer service and handling various operational responsibilities.

ArchitectureConstructionHome DecorInterior Design

H1B Sponsor Likely

Responsibilities

Responsible for developing and maintaining customer relationships by handling different operative responsibilities

Processing, monitoring, and following up on customer purchasing orders

Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies

Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service

Creation of invoices and corrections, if necessary, as well as returns of material

Scheduling visits to the showroom, leading material views & reservation of specific material

Solving customer issues from order to delivery and maintaining customer account receivables

Providing customer support over the phone, face-to-face, and via email

Performing analysis in SAP as requested by General Manager, Operations Manager or the sales/promotion force

Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials

Logging attending to daily visitors and events, recording each visitor/event into SalesForce

Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets

Other tasks upon request of the manager

Qualification

Customer service experienceInvoicingOrder entrySAPComputer literacyMulti-taskingInterpersonal skillsCommunication skills

Required

3+ years of experience in Customer Service

2+ years of experience with invoicing and order entry

High School Diploma/GED

Computer literacy to a relatively high standard: Outlook, Excel, Word

Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization

Ability to multi-task and work in an extremely fast-paced environment

Exceptional customer-facing and interpersonal skills, both written and verbal

Preferred

Customer Service experience in construction, manufacturing, distribution or related industry experience

College degree

Use of SAP, ERP or order system

Benefits

Medical, Dental, and Vision Insurance

Short-term and Long-term Disability

Basic Life and Supplemental Insurance

401(k) Retirement Plan

Vacation time will be accrued monthly

5 days of sick time

2 floating holidays to use each year

1 floating holiday to use for that calendar year if hired after July 1

Company

COSENTINO

The Cosentino Group is a global and Spanish company that produces and distributes high value innovative surfaces for architecture and design.

Founded in 1975

Coral Gables, Florida, USA

1001-5000 employees

https://www.silestoneusa.com/

H1B Sponsorship

COSENTINO has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)