Family Health Centers of San Diego · 4 hours ago
Call Center Patient Service Representative
San Diego, CA
Full-time
Onsite
Entry Level
$23/hr - $27.49/hr
2+ years expFamily Health Centers of San Diego (FHCSD) is dedicated to providing exceptional healthcare to underserved communities. The Call Center Patient Service Representative is responsible for performing customer service functions, including responding to inbound calls, scheduling appointments, and assisting patients with inquiries.
Health CareHealth DiagnosticsMedical
Responsibilities
Answers telephone and assists patients by providing information or directing them to the appropriate area, in a pleasant and professional manner
Assists patients in scheduling, rescheduling, or canceling appointments and documenting the reason for the visit
Enters patient data into computer system accurately and schedules appointments correctly by following the provided appointment guidelines
Performs other duties as assigned
Reports any unusual circumstances or phone call issues to the Manager of Call Center while following procedures outlined in training guides, memos, and other FHCSD documents
Responsible for attending and putting into practice all staff training activities related to appointment scheduling
Qualification
Required
At least 2 years customer service experience required OR Medical Assistant Certification/Medical Terminology course required
Bilingual English/Spanish required
Intermediate computer literacy (i.e., use system to manage and schedule appointments, access electronic medical record information)
Intermediate written and verbal communication skills
Preferred
At least 1 year of experience in a call center preferred
High School diploma or GED equivalent preferred
Medical Assistant Certification or Medical Terminology course preferred
Knowledge of medical terminology and front office procedures preferred
Benefits
Generous compensation and benefits package
Company
Family Health Centers of San Diego
Family Health Centers of San Diego is a center that provides medical and healthcare services in multiple areas.
1001-5000 employees
H1B Sponsorship
Family Health Centers of San Diego has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (2)
2022 (7)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Health Resources and Services AdministrationCDA Foundation
2024-11-22Grant· $1M
2024-03-18Grant
Leadership Team
Das Vakamudi, PMP, SCPM
Chief Technology Officer
Laura Alvarado
Parent Partner-Program Support Partner
Recent News
2025-11-14
Company data provided by crunchbase