Apply on Employer Site

hims & hers · 1 day ago

Senior Operations Analyst

United States

Full-time

Remote

Senior Level

$110K/yr - $130K/yr

6+ years exp

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. They are seeking a Senior Operations Analyst to optimize provider engagement and response times by analyzing workforce performance and marketplace dynamics, ensuring timely, high-quality care delivery.

Health CareLifestyleMen'sWellnessWomen's

Responsibilities

Monitor and optimize provider response times by analyzing real-time and historical performance data across the care team network

Develop and maintain dashboards and reports that track key metrics such as response time, provider engagement, and supply availability

Identify operational inefficiencies or coverage gaps that contribute to delayed care, and propose data-backed interventions

Lead deep-dive analyses using tools such as Looker/Tableau, Excel/Google Sheets, JavaScript, and SQL to uncover the root causes of performance trends

Drive provider engagement strategies through data, feedback, and behavioral trends to improve care team responsiveness and retention

Collaborate cross-functionally with Recruiting, Credentialing, Product, and Medical Affairs to implement optimization and engagement initiatives

Design and run experiments or pilots (e.g., incentives, scheduling models) aimed at improving response time and engagement

Segment the provider population and tailor engagement strategies based on tenure, specialty, activity level, and historical performance

Track and flag high-risk providers at risk of disengagement or churn, and proactively surface insights

Cultivate a collaborative and constructive team environment, exemplifying a low-ego, high-humility, and partnership-oriented approach

Qualification

Data analysisSQLData visualizationLooker/TableauExcel/Google SheetsJavaScriptCollaborationCommunication skillsLeadershipMentoring

Required

6+ years of experience in operations and/or analytics, preferably at a high-growth DTC company or consumer marketplace

Proven track record in analytical and operations role within a rapidly growing company: balancing data-driven quantitative and qualitative inputs for rapid decision-making and execution

Strong business acumen, written and verbal communication skills; proficient with presenting to cross-functional, technical and non-technical stakeholders in easily understood formats

Thrives and adapt in a fast-paced, high-growth and rapidly changing environment

Demonstrated leadership abilities and a collaborative mindset, with a passion for mentoring and supporting the growth of team members

Advanced proficiency in data manipulation, statistical analysis, and data visualization using tools such as Looker/Tableau, Excel/Google Sheets, JavaScript, and SQL