Digital Monitoring Products ยท 2 months ago
Technical Support Representative
Springfield, MO
Full-time
Onsite
New Grad, Entry LevelDIGITAL MONITORING PRODUCTS is seeking a Technical Support Technician who is passionate about problem-solving and technology. In this role, you will provide technical assistance and ensure customer satisfaction by delivering quick and accurate solutions to issues faced by DMP dealers.
Cyber SecurityManufacturing
Responsibilities
Answer technical questions through any means of communication
Makes customers and their needs a primary focus of their actions; developing and sustaining productive customer relationships
Finds solutions, does not leave callers without a resolution or steps to resolution
Demonstrates job excellence by taking detailed notes of everything that happens during their calls
Verifies answers are correct by testing or checking documentation
Develops knowledge of security industry and its products through dealer interaction
Qualification
Required
Excellent verbal communication skills; able to convey competence, confidence and empathy over any means of communication
Demonstrated proficiency in typing
High degree of accuracy/detail oriented
Ability to troubleshoot or problem solve
Ability to learn technical materials quickly
Benefits
Onsite medical clinic for employee, spouse and family members, 18 and under, living at home
Medical
Dental
401k
Life Insurance
Short and Long Term Disability
Paid vacation/holidays
Free security system
Free UPS shipping
Company
Digital Monitoring Products
Digital Monitoring Products is a security and investigations company providing high-security ids systems and store intrusion systems.
Founded in 1975
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Stange
Chief Financial Officer
Recent News
2025-02-17
2024-12-19
Security Sales & Integration
2023-12-25
Company data provided by crunchbase