SearchStax · 3 days ago
Onboarding Specialist
United States
Full-time
Remote
Senior Level
$120K/yr - $150K/yr
5+ years expSearchStax is a leading cloud-native search platform on a mission to make powerful search easy for enterprises. The Onboarding Specialist plays a critical role in guiding customers through the onboarding journey, ensuring a successful launch of solutions by acting as the primary point of contact and managing onboarding projects.
Cloud InfrastructureEnterprise SoftwareInformation TechnologySaaSSearch Engine
Responsibilities
Serve as the primary customer contact during the onboarding phase, ensuring smooth coordination between customers, partners, and internal teams
Lead onboarding projects from kickoff to completion, managing scope, milestones, deliverables, and customer expectations
Educate customers on platform capabilities, best practices, and configuration options to enable early adoption and time-to-value
Identify and mitigate risks early in the onboarding process, escalating and collaborating cross-functionally as needed
Partner with Customer Success, Solutions, and Product teams to ensure alignment between business goals and technical delivery
Create and refine onboarding materials, templates, and processes to drive consistency and scalability across engagements
Develop vertical-specific onboarding guides and success materials to tailor the experience by industry
Contribute to customer training programs, documentation, and enablement assets
Track and report onboarding metrics (e.g., onboarding completion time, early adoption milestones, risk trends)
Continuously improve the onboarding experience based on customer feedback and evolving product capabilities
Qualification
Required
5+ years in a Customer Success, Onboarding, Account Management, or Strategy role with enterprise or mid-market customers
Inherently technical and curious with a strong aptitude to learn our products and related ecosystems
Demonstrated success managing multiple customer projects and timelines simultaneously
Proven experience developing onboarding frameworks, materials, or process improvements
Bachelor's degree in Business, Communications, or related field (or equivalent experience)
Familiarity with SaaS, cloud technologies, and ideally digital experience platforms
Experience working cross-functionally with Product, Sales, and Support teams
Prior exposure to search, database, cloud, and infrastructure technology is a plus
The ability to act with a high level of autonomy and leverage resources based on customer needs
Strong project management skills with the ability to manage multiple onboarding projects concurrently
Strong technical aptitude - comfortable learning platform configurations, integrations, and related technologies
Process-oriented with a focus on repeatability, documentation, and continuous improvement
Excellent written and verbal communication skills with a customer-centric mindset
Strong relationship-building and stakeholder management skills across customer, partner, and internal teams
Problem-solving and analytical skills to identify risks and recommend creative solutions
Comfortable working in a fast-paced, startup environment with changing priorities
Benefits
Competitive Compensation & Stock Options
401k Match
Healthcare Benefits
Paid Time Off
Exciting Growth Opportunities
Company
SearchStax
The Search Experience Company
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Guidepost Growth Equity
2023-07-24Private Equity
Leadership Team
Sameer Maggon
Founder and CEO
Mark Smialowicz
COO and CFO
Recent News
2025-12-05
2025-11-14
Company data provided by crunchbase