OpenAI · 2 months ago
Account Director, Retail
San Francisco
Full-time
Hybrid
Director/Executive
$350K/yr - $350K/yr
14+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. As an Account Director focused on Retail, you will manage executive-level relationships with leading retail organizations and help them deploy OpenAI’s technology to enhance customer experiences and optimize operations.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Manage a focused portfolio of retail accounts, developing and executing on long-term strategic account plans
Lead complex, multi-stakeholder sales cycles spanning merchandising, operations, marketing, and commercial functions
Partner with solutions and research engineering to design pilots that demonstrate measurable business and customer impact
Collaborate with compliance, privacy, and security teams to ensure responsible deployment of AI in regulated environments
Own a revenue and consumption target; manage forecasts and pipeline reporting
Monitor industry and regulatory trends (e. FTC, consumer protection, etc.) to guide customer and product strategy
Represent OpenAI at industry conferences and thought-leadership events (e.g., NRF, Shoptalk)
Partner cross-functionally with marketing, partnerships, and communications to build the Retail go-to-market motion
Qualification
Required
14+ years selling complex enterprise software or platform-as-a-service solutions
4+ years selling to retail or consumer goods customers
Experience managing C-suite relationships across merchandising, IT, marketing, and commercial teams
Strong understanding of retail and consumer goods workflows (e.g., inventory management, customer analytics, e-commerce operations, marketing campaigns)
Familiarity with data privacy, compliance (PCI DSS, GDPR), and security considerations in retail
Demonstrated ability to design and execute complex deal and partnership strategies
Benefits
Relocation assistance
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Fidji Simo
CEO, Applications
Sam Altman
CEO & Co-Founder
Recent News
2026-01-25
MIT Technology Review
2026-01-25
MIT Technology Review
2026-01-25
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