Warrior Service Company, LLC. ยท 1 month ago
Order Intake 1 / Customer Service Contact Center Rep
Palm Springs, FL
Full-time
Onsite
Entry, Mid Level
$20/hr - $22/hr
2+ years expWarrior Service Company LLC is seeking a Customer Service Representative (Order Intake) to manage incoming orders and support customer needs. The role involves verifying patient information, responding to calls, and ensuring effective communication with clients and technicians.
Health CareMedical DeviceRentalRetail
Responsibilities
Make initial contact with new patients to verify addresses, phone number, and obtain a secondary contact
For emergency orders, contact patients upon receipt of the order
Respond to and route incoming calls appropriately, transferring them as necessary
Provide excellent customer service to veterans, retail customers, and VA officials via phone, in person, and email
Resolve customer complaints, concerns, and inquiries in a timely manner, documenting them in the complaint log
Record thorough notes in Salesforce and set follow-up reminders as needed
Relay real-time information from field technicians to clients, ensuring clear communication
Prepare and maintain a daily task list for efficient workflow
Create accurate work orders in our software system and ensure entries are correct
Handle incoming calls from clients and technicians, documenting service completion details
Monitor email inboxes for new service requests, updates, and system messages
Work across multiple software platforms, both internal and client-facing
Build and maintain strong client relationships to support continued engagement
Respond to daily emails in both the main order intake and assigned work email inboxes
Qualification
Required
2-3 years of call center experience
2-3 years of order intake experience with customer service
2-3 years of heavy inbound phone and email inquiries that requires clear communication with both veterans and team members
2-3 years of work experience managing both proactive scheduling and communication
Experience with high call and email volume with clear communication for veterans and team members
Strong scheduling experience, managing both proactive communication and scheduling
Proficient with email and order management software
Excellent verbal and written communication skills with the ability to manage client interactions professionally
Ability to pass a background check
Preferred
familiarity with a CRM (client relationship management) software tool such as SalesForce CRM
Benefits
401(k) with matching
Dental, health, and vision insurance
Paid time off and parental leave
Company
Warrior Service Company, LLC.
Warrior Service Company was established in 2012 by Alex Presman, a service connected combat wounded Marine amputee.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Alex Presman
President
Company data provided by crunchbase