TimelyCare · 2 months ago
Seasonal Mental Health Provider (Talk Now) (Monday-Thursday, 8pm-6am)
United States
Full-time
Remote
Mid Level
$41K/yr - $45K/yrTimelyCare is a telehealth service dedicated to serving the higher education student population. They are seeking a Seasonal Mental Health Provider to offer emotional support and crisis intervention for students, faculty, and staff through their TalkNow service.
EmailHealth CareHigher EducationHospitalMedicalmHealth
No H1B
Responsibilities
Act as a primary support & triage for incoming TalkNow sessions (via phone, video or chat) to support members (i.e. students, faculty, or staff) with a person-centered, strengths-based approach
Provide crisis intervention, de-escalation, and triage support as needed for students using TalkNow services, providing full availability during the hours of your shift
Collaborate with students to develop care plans, progress care, and conduct risk assessments as needed
Appropriately document sessions, assessments, and care plans in our electronic health record (EHR)
Adhere to established standards for AIDET communication (acknowledge, introduce, duration, explanation, and thank), clinical documentation quality, HIPAA/PHI and telehealth regulation
Consistently meet the required performance metrics for number of required encounters per week and shift
Participate in the quality assurance investigations to gather all applicable facts
Qualification
Required
Completion of a Master's Degree (M.A./M.S.) in Psychology, Professional Counseling, Social Work, or Marriage & Family Therapy with Provisional or Associate License is required
Strong clinical writing, assessment, and active listening skills
Experience with crisis intervention and de-escalation
Experience providing therapeutic services to young adults, adolescents, at risk populations, or have worked in a community mental health, crisis support, or college counseling environment
Able to adapt to the needs of the members we serve
Able to establish rapport, trust and professional boundaries with students
Able to assess, triage, and document sessions with students potentially in crisis and/or are experiencing thoughts of self-harm or suicidal ideation, etc
Able to respond to students who are potentially in crisis with professionalism, support, empathy, and an awareness of cultural humility
Preferred
Fully Licensed Mental Health Practitioner - PLUS
Benefits
Company issued computer equipment
Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
Variable bonus eligibility on a quarterly basis
Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
Company-paid group Life Insurance + Company-paid Short Term Disability
Concierge benefit support services
401(k) with employer match
Free access to TimelyCare virtual medical and mental health support
Mission-Driven Purpose with a Supportive Team Culture
Spot Bonus of $250 for Holiday Work
Company
TimelyCare
TimelyCare is higher education's most trusted virtual health and well-being provider.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$65.65MKey Investors
JMI Equity
2021-01-26Series B· $60M
2019-07-15Series A· $4.4M
2017-12-15Seed· $1.25M
Leadership Team
Cortney Johnson
Chief Operating & Financial Officer
Noel Geren
Chief Innovation Officer
Recent News
Behavioral Health Business
2025-08-23
Company data provided by crunchbase