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HealthCheck360 · 4 hours ago

Bilingual Member Services Coordinator

Dubuque, Iowa, United States

Full-time

Onsite

New Grad, Entry Level

hc360 is dedicated to enhancing employee health and wellness through innovative programs. The Bilingual Member Services Coordinator will provide exceptional customer service to participants and support them in navigating their wellness program and benefits.

FitnessHealth CareWellness

Responsibilities

Answering all questions related to HealthCheck360 products, services, and programs through phone, email and chat

Assisting with tasks that may include processing Physician’s Screening Forms, participant outreaches, printing or binding, and other special projects

Providing feedback and presenting solutions to improve efficiencies and the participant experience

Support advocacy services to help members understand and utilize their benefits effectively

Qualification

Bilingual SpanishCustomer serviceOrganizational skillsSolution-focusedCalm under pressure

Required

Exceptional customer service skills

Ability to support participants through wellness programs

Ability to address inquiries or concerns related to wellness initiatives

Ability to answer questions related to HealthCheck360 products, services, and programs through phone, email, and chat

Ability to assist with processing Physician's Screening Forms, participant outreaches, printing or binding, and other special projects

Ability to provide feedback and present solutions to improve efficiencies and the participant experience

Ability to support advocacy services to help members understand and utilize their benefits effectively

Solution-focused mindset

Highly organized

Calm under pressure

Intermediate level of Spanish with the ability to read, write, and speak Spanish professionally in a customer service setting

Availability to work Monday through Friday, 8:00 AM to 5:00 PM CST

Company

HealthCheck360

Healthcheck360 specializes in wellness, health management, health risk assessments, employee benefits and health coaching services.

Founded in 2007

Dubuque, Iowa, USA

201-500 employees

https://www.healthcheck360.com

Funding

Current Stage

Growth Stage

Leadership Team

Michael Kelly

Vice President

Recent News

PR Newswire

TrampolineAI Launches AI-Powered Healthcare Contact Center Platform to Transform Member and Agent Experiences

2025-03-31

Global AgInvesting

Australia’s Viridios Capital, WealthCheck Acquire Conways Station for A$20M

2023-10-24

Newswire

HealthCheck360 Releases Engage360, a Continuous Feedback Tool Designed to Build Better Employee Experiences and Improve Retention

2022-06-02

Company data provided by crunchbase