Accela · 10 hours ago
Technical Training Specialist
United States
Full-time
Remote
Mid Level
$65K/yr - $75K/yr
3+ years expAccela is an industry leader in designing and delivering government software. The Technical Training Specialist will design, develop, and deliver engaging product and user training focused on the Accela Civic Platform, ensuring customers and internal teams gain the necessary skills for effective implementation and management of solutions.
Business Process Automation (BPA)GovernmentGovTechMobile AppsSaaSSoftware
Responsibilities
Design and develop engaging technical training materials for Civic Platform products, including video tutorials, eLearning modules, and simulations
Deliver live, virtual instructor-led training sessions for select product areas as needed
Collaborate with product, implementation, and customer success teams to ensure training aligns with product updates and customer needs
Develop supporting education materials such as course guides, scripts, assessments, and hands-on exercises
Maintain an in-depth understanding of Accela implementation methodologies, Civic Platform functionality, and internal systems
Administer and maintain content within Accela University applications to ensure accuracy, organization, and usability
Contribute ideas and best practices to continuously enhance Accela’s training library and learner experience
Qualification
Required
BA/BS degree in Education, Instructional Design, Business Administration, or related field
3+ years of experience designing or delivering technical training, with at least 2+ years in a software or SaaS environment
3+ years of experience administering or supporting the Accela Civic Platform and associated/supporting applications
Proven experience creating self-paced eLearning and instructional videos using modern authoring tools (Articulate, Camtasia, Captivate, etc.)
Strong presentation, communication, and editing skills with attention to instructional clarity and engagement
Ability to manage multiple training projects in a fast-paced environment with minimal supervision and ability to navigate ambiguity
Collaborative, innovative mindset with strong attention to user experience
Availability to deliver live virtual sessions as needed; no regular travel required
Preferred
Familiarity with government workflows is a plus
Benefits
Medical, dental, and vision plans
Family planning benefits
401(k) retirement savings plan with company match
Health savings account with company contributions
Flexible spending account
Life, accident, and disability coverage
Business travel insurance
Employee assistance programs
Other well-being benefits
Company
Accela
Accela provides market-leading solutions that help governments to modernize and build thriving communities.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$215.62MKey Investors
Francisco PartnersABRY PartnersBregal Sagemount
2023-09-06Private Equity
2017-09-29Acquired
2015-02-26Series E· $143.5M
Leadership Team
Noam Reininger
Chief Executive Officer
Recent News
2025-11-10
2025-11-10
Government Technology US
2025-07-29
Company data provided by crunchbase