Apply on Employer Site

Blue Cross Blue Shield Association · 2 days ago

Sr Director Rebate Invoice and Audit - Synergie Medication Collective

Chicago, IL

Full-time

Onsite

Senior Level, Lead/Staff

$150K/yr - $200K/yr

10+ years exp

Blue Cross Blue Shield Association is a healthcare organization focused on improving affordability and access to medical benefit drugs. The Senior Director, Rebate Invoicing & Audit is responsible for leading invoicing and rebate operations, ensuring exceptional client support, and driving strategic initiatives in collaboration with senior leaders and stakeholders.

CommunitiesInsurance

No H1B

Responsibilities

Manage all aspects of the invoicing client relationships and medical rebate operations, including ensuring clients are supported for invoicing issues, working with internal team members, and Invoicers to obtain answers

Monitor and analyze key performance metrics around client satisfaction and invoicing client operations processes, including providing insights and recommendations on vendor and client trends, risks and opportunities

Support the in-depth daily work requirements and processes of medical rebates

Define and execute the daily and long term strategic vision for client invoicing and medical rebate operations, ensuring cross-functional alignment

Meet consistently with participants and their plans to address questions or concerns on invoicing in a timely manner

Maintain alignment, lead development and implementation of strategies to enhance interdependencies between all workstreams related to assigned initiative to support client invoicing

Act as a trusted advisor to the executive leadership team, creating and delivering executive level presentations articulating business objectives, progress, challenges, and successes in stated objectives on client invoicing needs, concerns, and feedback

Drive transition, rollout, and oversight of change management activities for client impacts

Identify and manage interdependencies between internal and external strategic initiatives and operational areas to achieve intended value delivery objectives; represent the organization in high-level discussions with external stakeholders, including clients, vendors and invoicing partners to strengthen relationships and optimize client experiences

Work with VP of Client Relations to lead on any client communications on invoicing and work with Implementation team on client impact and communication for invoicing updates

Facilitate planning with dependent projects and products including relevant stakeholders and owners to align on program roadmap and goals, budget, and schedule

Build and mentor a high-performing team, fostering a culture of continuous learning, professional growth, appreciation and innovation

Qualification

Client relationsInvoicing processesHealthcare industry experienceProject managementData analysisRegulatory requirementsAnalytical skillsCommunication skillsOrganizational skillsTeam player

Required

Bachelor's degree in Business, Finance, Healthcare Administration, or related area of study, or equivalent combination of education and/or relevant work experience

10 years of work experience in client relations, rebates, project management, business data analysis, or other related experience leading company-wide cross-functional work efforts

Extensive experience in the healthcare or PBM industry, with a deep understanding of client relations, invoicing processes, finance, audit, and regulatory requirements

Must be eligible to work in the United States without need for work visa or residency sponsorship

Extensive client experience and resolution management experience

Strong analytical, organizational, and time management skills

Intermediate to advanced proficiency in data analysis

Proven ability to counsel, collaborate and influence at the Executive C-suite level and senior leadership

Proven ability to effectively build, lead and motivate a high performing program team without direct reporting relationships, establishing trusted relationships, promoting candor, and driving results to achieve all program objectives

Strong communication skills with ability to communicate information in open and sincere manner that promotes credibility

Excellent collaborator with track record of working with a multitude of different groups, personalities, and levels of people to facilitate resolution of different views

Ability to work as team player, comfortable with fast paced, changing environment and ambiguity