Customer Success Associate - Philippines jobs in United States
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Coast App · 2 months ago

Customer Success Associate - Philippines

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Coast App is a no-code maintenance and work order platform designed for the deskless workforce. The Customer Success Associate will engage with customers to provide support, lead onboarding processes, and improve customer experience through effective communication and problem-solving.

Asset ManagementB2BMessagingMobile AppsSaaSScheduling
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Responsibilities

Respond to and solve incoming support requests via email, live web chat, and phone conversations
Lead the onboarding process for new customers, including coordinating kick-off meetings, setting expectations, and outlining the onboarding timeline
Provide consultation to customers, supporting all stages of new customer onboarding – from understanding their unique needs, challenges, and goals – to guiding them on best practices for using Coast to deliver on their business outcomes
Deliver best-in-class trainings tailored to customer specific functionality built during the implementation process ensuring a comprehensive understanding of Coast’s offerings
Map out the most frequent issues and identify potential automated help solutions
Work with our product and technical support team to help solve customer issues
Proactively drive product adoption and education in the onboarding and re-engagement process
Improve help documentation such as better help articles, videos, gifs, and more for our customers
Provide Voice of Customer feedback to the Product team on a regular basis

Qualification

Customer support experienceIntercomZendeskWrittenVerbal EnglishProblem-solving skillsMicrosoft ExcelInterest in technologyCommunication skillsOrganizational skills

Required

Proficient in written and verbal English communication
Comfortable working US hours (PST, CST, EST time zones)
At least 1 year of customer support experience
Confident, friendly, and compassionate communication skills
Strong organization and problem-solving skills
Interest in the technology industry

Preferred

Previous experience working within Intercom or Zendesk is highly preferred
Advanced skills in Microsoft Excel is a plus

Company

Coast App

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Coast enables the desk-less workforce to succeed by creating a centralized place for both team and workflow management — all from one app.
dateFounded in 2018
location
San Francisco, California, USA
people-size11-50 employees
web-link
http://coastapp.com

Funding

Current Stage
Early Stage

Leadership Team

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Rohit Prakash
Co-Founder and CEO
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Nipul Patel
Co-founder & Board Member
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Company data provided by crunchbase