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Arconic · 2 days ago

Senior Customer Service and Sales Representative

Lancaster, PA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Arconic is a leading provider of aluminum products and is seeking a Senior Customer Service and Sales Representative to join their Rolled Products North America Headquarters. The role involves managing customer accounts, enhancing relationships, and ensuring customer satisfaction while working independently to meet business objectives.

AerospaceAutomotiveBuilding MaterialConstructionMechanical Engineering

No H1B

Responsibilities

Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant

Establish and/or enhance positive customer relationships

Work closely with Supply Chain Management at the plant to ensure material is available to the end customer

Translate customer requirements and specifications prior to order entry

Prepare written quotations to quote pricing

Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers

Work closely with support staff providing guidance regarding the customer order cycle process

Qualification

Customer ServiceSales ExperienceSupply Chain KnowledgeProficient in MS OfficeNegotiationCritical ThinkingDependabilityStress ToleranceProblem SensitivityActive ListeningIntegrityTime Management

Required

Bachelor's degree from an accredited institution

Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements