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EAB · 3 days ago

Operations and Audio-Visual Associate (Entry Level)

Washington, DC

Full-time

Onsite

Entry Level

$40K/yr - $45K/yr

1+ years exp

EAB is a company dedicated to making education smarter and communities stronger. They are seeking an Operations and Audio-Visual Associate to coordinate day-to-day facilities operational needs and support audio-visual requests, ensuring a well-maintained office space for employees.

Higher Education

No H1B

U.S. Citizen Only

Responsibilities

Provide basic in-office technical assistance and support for issues related to computer systems, software, hardware, and audio-visual technology such as cameras, microphones, and speakers; work closely with the Tech Support team to diagnose and resolve issues

Perform setup of AV systems for both internal and external events including but not limited to testing, adjusting, and troubleshooting audio, digital presentation, and equipment to ensure an exceptional meeting experience for staff and partners

Set-up and break down furniture and equipment for organizational meetings, events and activities

Manage weekly gift bag inventory and deliveries

Audit each office floor daily to ensure they are being well maintained and tend to items that need attention; verify all conference and meeting rooms are ready for use, equipment is online, and space is tidy

Manage incoming and outgoing office mail including coordination of freight shipments for various projects / events

Coordinate and troubleshoot office access for employees, vendors, and partners

Respond to facility inquiries and issues, verifying the problem, and taking the necessary corrective action to resolve in a comprehensive and timely manner

Coordinate facilities vendors and service providers including scheduling, as well as documenting maintenance and repair service visits for EAB and its subtenants

Coordinate with building management on service, security, access, and use of shared building amenities

Remain knowledgeable regarding all operational aspects of building systems, following protocol for effective building-specific maintenance and safety procedures

Manage office supplies and supply areas ensuring adequate inventory is on-hand, reordering when necessary

Connect with staff to build appropriate rapport; best understanding the needs, expectations, and requirements to achieve a high level of service and excellent employee experience

Provide support as needed for Real Estate projects and initiatives

Assist across all Business Solution teams, including Events and Tech Support

Qualification

Audio-visual technologyFacility managementTechnical assistanceProficient in OutlookProblem-solving skillsInterpersonal skillsOrganizational skillsCommunication skills

Required

Education: High school graduate or GED

1+ year work experience

Demonstrated success delivering service both internally and externally and record of achievement

Proven multi-tasking skills in a fast-paced environment

Extremely organized and detail oriented

Ability to effectively and efficiently solve problems, identify root causes and implement solutions

Effective interpersonal and communications skills

Ability to lift and/or move up to 50 pounds on a continuous basis

Capable of standing for long periods of time

Positive, polished, poised and professional

Preferred

Education: Associate degree

1+ year work experience in a technical and / or operational support role

Knowledge of principles and practices of basic office management and organization

Proven experience in facility maintenance and working with building maintenance vendors

Experience developing personal organization tactics to meet business goals

Proficient in Outlook, Word, Excel and familiar with Power Point

Ability to identify and take initiative on projects

Ability to communicate by e-mail and phone with internal and external clients

Experience working in a team environment, as well as autonomously

Demonstrated computer and analytical skills

Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB's mission, values, and aspiration

Benefits

Medical, dental, and vision insurance plans; dependents and domestic partners eligible

20+ days of PTO annually, in addition to paid firm and floating holidays

Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)

401(k) retirement savings plan with annual discretionary company matching contribution

Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans

Employee assistance program with counseling services and resources available to all employees and immediate family

Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation

Fertility treatment coverage and adoption or surrogacy assistance

Paid parental leave with phase back to work program for birthing and non-birthing parents

Access to milk shipping service to support nursing employees during business travel

Discounted pet health insurance coverage for dog and cat family members

Company-provided life, AD&D, and disability insurance

Financial wellness resources and membership in a robust employee discount program

Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities