NFP, an Aon company · 2 days ago
COBRA Support Specialist (remote)
United States
Full-time
Remote
New Grad, Entry Level
$40K/yr - $50K/yr
0+ years expNFP, an Aon company, is a recognized leader in employee benefits solutions, and is seeking a COBRA Support Specialist to join their team. This role is essential for providing customer support and managing COBRA administration in compliance with federal regulations, while fostering long-term relationships with clients and participants.
ConsultingFinancial ServicesInsuranceInsurTechWealth Management
Responsibilities
Punctually logs in at their assigned phone shift and maintains available status outside of breaks and lunches
Promptly answers incoming calls and e-mails to provide support to clients, brokers, and participants
Accurately & confidently explains COBRA to clients, brokers and participants, including COBRA notices, timelines, payments, reporting and coverage
Assist clients, brokers and participants with navigating the COBRA & Direct Billing Portal and Mobile App
Remains familiar with reporting functionality and assists clients and brokers with running and interpreting reports in the COBRA & Direct Billing Portal
Document all interactions in the phone system & COBRA & Direct Billing Portal immediately after calls & emails
Keeps organized notes of calls requiring follow-up and takes ownership until resolution is reached
Maintain a strong working knowledge of COBRA and stay current with law and regulation changes
Confidently handles complex issues and collaborates with other team members to come to the best resolution
Tactfully addresses sensitive participant matters
Documents urgent reinstatement requests according to department procedure and timely follows up on requests as stated until completed
Consistently follows-through and follows-up on requests until resolved
Take initiative to use available resources to problem-solve and escalate when appropriate
Appropriately redirect calls and emails to other departments as needed
Assumes other duties as assigned by Manager
Ensure privacy by following all security and HIPAA guidelines
Timely process requests from participants according to department procedures in the COBRA & Direct Billing Portal, including
COBRA elections
Removing Dependents
Dropping Coverage
Life Events
Updating direct billing accounts
Timely process requests from clients and brokers according to department procedures in the WEX Health COBRA, including:
Contact changes
Adding/removing subsidies
Reporting requests
Make good use of available templates and resources to efficiently handle incoming requests
Engage productively with other team members to encourage and maintain an up building environment
Ability to work effectively with various individuals and multi-task
Ability to make decisions utilizing sound judgment
Assumes other duties as assigned by Manager
Qualification
Required
6-12 months of direct COBRA Administration experience
Track record as an enthusiastic team player with proven ability to prioritize, multi-task
A passion to make customers and coworkers feel important and valued
Must be able to cope in fast-paced environment managing sensitive, confidential issues
Proficient PC Skills including Microsoft Suite (Microsoft Office, Excel, Outlook, Sharepoint, Teams)
Preferred
Experience with Direct Billing preferred
Experience with WealthCare COBRA Platform strongly preferred
Experience with RingCentral preferred
Bilingual, Spanish
Benefits
PTO & paid holidays
401(k) with match
Exclusive discount programs
Health & wellness programs
Company
NFP, an Aon company
NFP, an Aon company, helps companies and individuals address today’s most significant Risk Capital and Human Capital challenges.
5001-10000 employees
H1B Sponsorship
NFP, an Aon company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (4)
2022 (10)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$948.45MKey Investors
HPS Investment Partners
2023-12-20Acquired
2018-05-10Post Ipo Equity· $198.45M
2017-02-17Post Ipo Equity· $750M
Leadership Team
Douglas Hammond
CEO
Caleb Noel
Executive Vice President, Chief Financial Officer
Recent News
Company data provided by crunchbase