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Komline · 1 month ago

Information Technology (IT) Application Support Analyst II

Washington, DC, US

Full-time

Onsite

Entry, Mid Level

$65K/yr - $80K/yr

1+ years exp

Komline is a pioneering leader in advanced separation technologies, known for its engineering excellence. The Information Technology (IT) Application Support Analyst II will assist with the implementation and support of Microsoft Dynamics 365 Finance & Operations, ensuring smooth operations and user support across the organization.

Manufacturing

Responsibilities

Provide functional and technical support for Microsoft Dynamics 365 Finance & Operations modules to ensure timely resolution of user issues and service requests

Manage and triage tickets in the IT service management system, collaborating with business users and the System Administrator to prioritize and resolve incidents

Assist in user onboarding and training and offer functional guidance to support new users and processes

Develop and maintain user documentation, such as training materials, quick-reference guides, and standard operating procedures

Support configuration and maintenance of system setups, workflows, and security roles in accordance with company policies

Coordinate with developers and external partners to support integrations, extensions, and customizations

Participate in system testing activities, which include regression, user acceptance, and post-deployment validation

Assist with system upgrades, including user communications, testing responsibilities, and vendor coordination

Collaborate with the Change Advisory Board (CAB) to review, test, and deploy system updates, patches, and new functionality

Maintain accurate documentation of configurations, changes, and deployments

Contribute to process improvement initiatives by identifying recurring issues and recommending long-term solutions

Stay current on Microsoft releases and updates to assess their impact on system configurations and business processes

Support financial and operational reporting needs by assisting users with Power BI dashboards, Excel add-ins, and other data extraction tools

Partner with business stakeholders to document requirements, perform gap analyses, and identify enhancements within Dynamics 365

Ensure system configurations align with established business processes and compliance requirements

Qualification

Microsoft Dynamics 365 F&OIT application supportPower BIAzure ADOffice 365ITIL frameworkAnalytical skillsTroubleshootingVerbal communicationWritten communication

Required

Bachelor's Degree in Information Systems, Computer Science, or a related field

Strong working knowledge of Microsoft Dynamics 365 F&O, particularly within the manufacturing industry

1–3 years of experience in IT application support or Enterprise Resource Planning (ERP) support

Understanding of incident management and change control processes (e.g., ITIL framework)

Strong analytical, troubleshooting, and verbal/written communication

Experience with Microsoft tools and environments (ie Power Platform, Azure AD, Office 365, etc.)

Manages complexity that arise from differences and different priorities across various stakeholder groups

The ability to travel up to 50% or more to support the deployment of Microsoft D365 at the various business locations

Company

Komline

Komline is a global leader in advanced Separation Technologies, delivering innovative equipment that keeps industries running and communities thriving.

Founded in 1946

Peapack, New Jersey, USA

501-1000 employees