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WVU Medicine · 1 month ago

Associate IT Support Technician

Wheeling Hospital (WHH)

Full-time

Onsite

Entry Level

2+ years exp

WVU Medicine is a healthcare organization seeking an Associate IT Support Technician. The role involves installing, maintaining, and troubleshooting PC hardware and software while providing technical assistance and training to end-users.

Health CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Provides Workstation (Personal Computer, laptop, tablet, ext.) related support for the end-user

Troubleshoots, repairs, and inspects end-user hardware and software

Assesses end-user reported workstation hardware and software issues to determine the root-cause and provide appropriate remedial service

Attempts to identify trends relative to such matters and recommends long-term solutions

Answers computer-related questions and provides on-site end-user training as needed

Assists end-users in navigating Information Technology processes including submitting requests and trouble calls

Installs and tests end-user computer hardware and software as assigned

Devices include: PCs, laptops, tablets, printers, ip phones, mobile devices

Support for both wired and Wireless

Assesses end-user reported PC hardware and software issues to determine the root-cause and provide appropriate remedial service

Answers computer-related questions and provides on-site end-user training as needed

Assists end-users in navigating Information Technology processes including submitting requests and trouble calls

Improves personal knowledge of personal computer technology and associated software through reading, on-line training courses and any avenues provided by the IT department

Provide general support at the device level for network connection and inspection

Reviews, identifies and documents any issues, barriers, or risks and brings them to management’s attention

Provides Project/Task Coordination Services to customers as assigned

Participates in joint application and/or technical development sessions

Apprises status, schedule variances, and outstanding issues with team members and project managers

Manages workload and balances quality of work with deadlines

Completes proper documentation of work tasks per policy

Assists in controlling project costs and communicates any project-related expenses (as assigned)

Suggests ways to better accomplish assigned tasks

Successfully meets deadlines, user’s expectations and project goals

Participates in departmental and project teams as requested in a support role and reports all relevant information and/or notes back to the rest of the team

Manages expectations and engages management to review/resolve any potential changes to project scope, expected deliverables, etc

Participates in post implementation review of projects

Implement changes while adhering to the change control policy and procedures for the project in order to deliver a successful solution to the customer

Communicates to all parties the natures, significance and risk factors of corresponding projects

Participates in mentoring, training, and development of other employees

Participates in training and professional development sessions

Participates in departmental teams

Travels independently to remote sites and communicates back to the team while working offsite (if assigned)

Exhibits objectivity and openness to the view of others, including patients/families and customers

Offers assistance and support to co-workers

Contributes to building positive team spirit and cohesiveness

Balances team and individual responsibilities

Works proactively and cooperatively in group problem-solving situations

Proactively works to resolve conflicts

Encourages peers to seek innovative approaches to solve problems

Engages peers/ employees in improving the quality of the work

This position may require travel to other the West Virginia United Health System (WVUHS) facilities or affiliated sites to assist with implementations, training, and/or support

Adheres to the established policies of the WVUHS as well as the policies of the entity or entities where the IT team member is assigned to work and/or employed

Accepts on-call responsibilities and responds with action, either by phone call or on-site as defined by Department Policy

The following responsibilities may apply to some WVU Medicine Sites: Liaison for repair vendors of medical equipment, coordination of service and service contracts for medical equipment, documentation of medical equipment service, preventative maintenance on medical equipment, and basic repair of medical equipment

Qualification

PC hardware supportSoftware installationA+ CertificationNetwork supportTechnical trainingTeam collaborationProblem-solvingCommunication skills

Required

Associate degree in Information Technology Or technical-related field or two (2) years' experience with personal computer hardware and software support, required

This position may require additional certification in support of the responsibilities of the position, which will be provided by WVUHS Information Technology. Certification completion will be required within four months of formal certification training completion

Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT

Ability to handle and maintain confidential information

Ability to work well under high stress conditions

Ability to work independently or cooperatively as a team member

Ability to adapt to various workloads and assignments

Ability to work with multi-disciplinary groups and facilitates meetings

Must have reading and comprehension ability

Must be able to type

Possess good oral and written communication skills

Ability to prioritize tasks

Must have independent decision-making ability

Ability to work in a fast paced and rapidly changing environment must be flexible

Ability to sit for extended periods of time

Preferred

A+ Certification, CCNA, MCP, or MCSE, preferred

Company

WVU Medicine

Glassdoor3.6

West Virginia University Health System is a non-profit organization that offers a full range of healthcare services.

Founded in 1898

Morgantown, West Virginia, USA

10001+ employees

https://wvumedicine.org/

H1B Sponsorship

WVU Medicine has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (11)

2023 (9)

2022 (9)

2021 (7)

2020 (6)