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Burbank Housing · 1 month ago

Site Manager - Permanent Supportive Housing

Napa, CA, USA

Full-time

Onsite

Mid Level

$32/hr - $34/hr

3+ years exp

Burbank Housing is a property management organization focused on providing permanent supportive housing for formerly homeless individuals. The Site Manager will oversee site staff, manage building operations, handle resident relations, and ensure compliance with housing regulations.

Civil EngineeringCommunitiesConstruction

Responsibilities

Review tenant applications and determine eligibility; maintain waitlist; show available units to interested applicants

Follow Burbank Housings policies and procedures for processing eligible applicants within the program guidelines to the property (i.e., TCAC, CHFA, HUD, Home Key)

Attend trainings as needed and recommended by Burbank Housing

Attends regular in-house training and informational meetings offered by Burbank Housing

Supervises and collaborates with on-site maintenance staff, provides regular feedback through verbal and written communications, participates in annual performance reviews, sets priorities, collects and approves timesheets, vacation scheduling that best fits business needs, and oversight of work to ensure timeliness and a professional manner

Attend regularly scheduled meetings with partnering agencies and provide input, as needed

Walk the property at least twice per day (rotating schedule with Lead Desk Clerk) to assure residents of management presence and to monitor the overall appearance of the property

Provide input and collaboration with the Regional Manager on preparation of annual property budget

Ensure vacant units are “turned” in a timely manner by monitoring timeliness of vendors and maintenance staff. Ensure vacant units are secure and monitor progress of unit turn

Collect rents and security deposits for submittal to accounting department

Completes lease forms, outlines conditions and terms of occupancy with new residents and their service providers and completes relevant paperwork

Collaborate with Resident Services/Service Providers to ensure housing retention

Knowledge of and complies with Fair Housing and Tenant Regulations

Investigates tenant complaints and resolves tenant issues in a timely manner; prepare and maintain tenant files and documentation pertaining to property/resident related incidents

Show vacant units and apply strategies to reduce vacancy loss

If applicable, perform annual re-certifications of tenants, complete weekly, monthly, quarterly, and /or compliance reports

Other duties, as assigned

Qualification

Property ManagementSocial Work ExperienceFair Housing RegulationsCustomer ServiceYardi VoyagerMicrosoft OfficeCommunication SkillsTime ManagementAttention to DetailTeam Collaboration