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Cole Haan · 1 month ago

Senior Manager, IT – Japan (Remote - West Coast or HI preferred)

United States

Full-time

Remote

Senior Level, Lead/Staff

$140K/yr - $170K/yr

8+ years exp

Cole Haan is seeking a Senior Manager of Information Technology for their Japan operations. This role involves leading IT strategy and operations, ensuring the efficient functioning of IT systems, and collaborating with both local and global teams to meet business objectives.

ApparelFashionRetail

H1B Sponsor Likely

Responsibilities

Develop and implement the local IT strategy and roadmap in alignment with the Cole Haan Japan's business goals and the global IT direction

Provide leadership and direction to the local IT team, fostering a high-performance, collaborative, and customer-focused culture

Manage the local IT budget, ensuring cost-effectiveness and maximizing ROI on IT investments

Stay abreast of emerging technologies and trends relevant to the Japanese retail market and the global IT landscape

Oversee the day-to-day operations of all IT infrastructure, including network, servers, storage, telecommunications, and end-user computing within Japan

Ensure the reliability, security, and performance of all IT systems and services, adhering to global Cole Haan IT standards and policies, with a focus on the stability and security of all system

Manage local IT vendors and service providers, ensuring service levels are met and costs are optimized

Coordinate with the global IT infrastructure teams for shared services and support

Manage local retail-specific applications including Retail POS

Provide technical support for Digital storefront, OMS, and Warehouse

Ensure the above systems’ seamless integration with global enterprise systems (e.g., SAP S/4HANA)

Collaborate with global application teams on deployments, upgrades, and support of shared applications

Ensure effective local end-user support, managing a local help desk team and coordinating with a global support organization

Oversee data management and reporting ensuring data integrity and compliance

Support Digital, Finance, Wholesale, and Retail in their business goals by devising technical solutions based on their requirements

Devise solutions and technical designs that adhere to the Cole Haan Global Architecture patterns and security and compliance needs

Lead and manage local IT projects, ensuring they are delivered on time, within budget, and to the required quality standards

Collaborate with global IT project teams on the implementation of global initiatives within Cole Haan Japan

Ensure proper change management processes are followed for all IT deployments and modifications

Lead and manage projects related to Retail, Wholesale, and Finance systems implementations, upgrades, or enhancements, including system integrations and reporting solutions

Implement and enforce global IT security policies and procedures within Cole Haan Japan

Ensure compliance with local Japanese IT regulations and data privacy laws

Coordinate with the global security team on security audits and incident response

Build and maintain strong relationships with local business stakeholders, understanding their IT needs and providing effective solutions

Communicate effectively with the Cole Haan Japan leadership team and the global IT organization on IT initiatives, challenges, and performance, with clear and concise communication

Provide regular IT reports and updates to relevant stakeholders, including the Finance department, ensuring the accuracy and timeliness of financial reporting

Recruit, mentor, and develop the local IT team, building a strong and capable workforce, ideally with some members having expertise in supporting financial and wholesale systems

Conduct performance reviews and provide ongoing feedback to team members

Identify training and development opportunities to enhance the skills and knowledge of the local IT team, including training on financial and wholesale business processes and systems

Qualification

IT operations managementSAP S/4HANAIT security principlesJapanese retail marketITILBudget managementProject managementAnalytical skillsTeam developmentVendor managementLeadership skillsCommunication skillsProblem-solving skillsInterpersonal skills

Required

Bachelor's degree in Computer Science, Information Technology, Finance, Business Administration, or a related field

Minimum of 8-10 years of progressive IT experience, with at least 5 years in a management role within a retail environment

Proven experience managing IT operations and projects in Japan

Strong understanding of retail business processes and technologies

Experience with enterprise-level systems, preferably SAP S/4HANA

Knowledge of IT infrastructure components (network, servers, storage, cloud technologies)

Solid understanding of IT security principles and best practices, with a focus on financial data security and compliance

Excellent leadership, communication (written and verbal in both Japanese and English), and interpersonal skills, with the ability to communicate technical information clearly to financial users

Proven ability to work effectively in a matrixed organization and collaborate with global teams

Strong problem-solving and analytical skills, with the ability to analyze financial and wholesale data and identify IT solutions to business challenges

Ability to manage budgets and vendors effectively

Experience with ITIL or other relevant IT service management frameworks

Strong understanding of Japanese business culture and etiquette

Preferred

IT certifications (e.g., PMP, ITIL)

Experience with e-commerce platforms and digital retail technologies

Familiarity with local Japanese IT vendors and service providers

Benefits

Health Insurance

Dental Insurance

Vision Care

Health Savings Account with Employer Contribution

Flexible Spending Accounts

401(k) Retirement Plan with Employer Matching Contributions

Short-Term Disability Insurance

Life Insurance

Vacation Time

Sick Time

Paid Parental Leave

Adoption Assistance Program

Charitable Matching Gifts Program

Holidays

Cole Haan Discounts

Company

Cole Haan

Glassdoor3.8

Cole Haan specializes in offering leather shoes and bags to its customers.

Founded in 1928

New York, New York, USA

1001-5000 employees

http://www.colehaan.com

H1B Sponsorship

Cole Haan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)

2023 (1)

2021 (1)