PerformLine · 1 day ago
Operations Manager
Hybrid (Morristown, NJ)
Full-time
Hybrid
Mid, Senior Level
$72K/yr - $92K/yrPerformLine is a category-leading SaaS company that empowers leaders with marketing compliance technology. The Operations Manager will oversee Omni-Channel monitoring capabilities, lead cross-functional projects, and manage a professional services team to ensure efficient operational practices and client satisfaction.
ComplianceRisk ManagementSaaSSocial MediaSoftware
Responsibilities
Improve delivery and support across Web, Social, Email, and Contact Center monitoring products
Partner with the broader operations organization to ensure SLAs are met for clients across all monitoring channels
Proactively identify potential client issues by monitoring data collection and ingestion across the PerformLine platform
Collaborate with Customer Success and Product teams to resolve or prevent issues before they impact clients
Recommend procedural and technical optimizations to meet operational objectives and improve team efficiency
Track and report on key business processes and performance metrics for Operations
Manage and develop Operations team members
Direct the professional services team in delivering scalable client solutions
Foster a culture of accountability, continuous improvement, and client-centricity
Balance operational demands with team capacity and professional development needs
Learn our platform and the software we use to facilitate the ingestion of assets
Leverage your tech savvy nature and product knowledge to interact knowledgeably with engineers when troubleshooting file or data ingestion issues
Articulate reporting needs to the Business Intelligence team who can build data visualizations to help you monitor more efficiently
Proactively create opportunities to break down or prevent interdepartmental silos
Be a culture warrior by leveling up yourself and bringing others with you - embracing a culture of excellence
Qualification
Required
Experience collaborating cross-functionally with teams like Customer Success, Product, and Engineering
Proficiency with data analysis tools (Excel, Tableau)
Strong critical thinking, prioritization, and time management across multiple channels and competing priorities
Experience implementing new technologies and tools, particularly AI and automation to scale operations
Ability to analyze data, identify issues, develop solutions, and communicate findings to leadership
Proven people management experience with focus on developing talent and high-performing teams
True owner with accountability for service delivery quality and team outcomes
Laser-focused on operational excellence and delivering consistent, high-quality results across all channels
Metrics-driven with a growth mindset, constantly improving through AI automation and scalable solutions
Passionate about implementing AI tools to scale operations and enable high-value work
Positive and solution-oriented when facing ambiguity or uncertainty
Communicates with empathy, respect, and calm especially in difficult conversations
Collaborative and supportive, never adversarial with colleagues, clients, or partners
Obsessed with continuous improvement
Company
PerformLine
PerformLine is a SaaS platform that offers compliance monitoring and discovery solutions across marketing channels
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$9MKey Investors
M33 GrowthBridge Bank
2021-05-27Series Unknown
2019-12-10Debt Financing· $5M
2017-08-31Debt Financing· $4M
Leadership Team
Alex Baydin
Founder & CEO
Paul Wilmore
Chief Operating Officer
Recent News
Company data provided by crunchbase